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Issue with masks not exporting correctly

New Here ,
Apr 27, 2020

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Hi,

I'm having an issue were my masks aren't exporting accurately. When I preview the video in AE it's perfectly fine and accurate, but when I export it using adobe media encoder the mask seems to lag behind.

 

I'm having the same issue when I use tracking, it lags behind when I export it.

I attatched some pictures to explain it better.

 

Thanks!

 

2.png1.png

Hi there,

 

Thanks for reaching out. I understand that the Mask is not as accurate in export as it is inside After Effects. Am I correct? 

Please check if it's happening in a new project as well. Also, try resetting the After Effects preferences to make the settings default and check if it brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

Let us know how it goes.


Thanks,

Nishu

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Import and export

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Issue with masks not exporting correctly

New Here ,
Apr 27, 2020

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Copied

  

Hi,

I'm having an issue were my masks aren't exporting accurately. When I preview the video in AE it's perfectly fine and accurate, but when I export it using adobe media encoder the mask seems to lag behind.

 

I'm having the same issue when I use tracking, it lags behind when I export it.

I attatched some pictures to explain it better.

 

Thanks!

 

2.png1.png

Hi there,

 

Thanks for reaching out. I understand that the Mask is not as accurate in export as it is inside After Effects. Am I correct? 

Please check if it's happening in a new project as well. Also, try resetting the After Effects preferences to make the settings default and check if it brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

Let us know how it goes.


Thanks,

Nishu

Topics

Import and export

Views

144

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Adobe Employee ,
Apr 30, 2020

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Hi there,

 

Thanks for reaching out. I understand that the Mask is not as accurate in export as it is inside After Effects. Am I correct? 

Please check if it's happening in a new project as well. Also, try resetting the After Effects preferences to make the settings default and check if it brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.


Thanks,

Nishu

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AkselR1 LATEST
New Here ,
May 03, 2020

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Thank you Nishu!

 

I reset the preferences for After Effects, and dragged the older composition into a new project and it exported perfectly.

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