Copy link to clipboard
Copied
Hello everyone, im posting today since im kinda new and keep having problems with AE. I have had nothing but crashes with this app and i cant figure out why. does anyone have any suggestions on how i could fix this? i seem to meet and exceed all requirements for this app.
Sorry for the delayed response. What're the details of the media files that you're trying to use? Your computer is not meeting the recommended system requirements for After Effects so if the media is heavy, it can cause After Effects to freeze. Also, what's the length of the videos that you're working with? Usually, After Effects is used to create short-duration shots. If you are using it only for video editing, I'd recommend you using Premiere Pro.
Let us know.
Thanks,
Nishu
Copy link to clipboard
Copied
Without any system info and the relevant bitzs from the crash report we can't even begin to guess. Just saying that it crashes all the time is not useful in any way.
Mylenium
Copy link to clipboard
Copied
Hello, im running:
i7-8700
GTX 1660 Super
12 Gb Ram
As far as the crash report, im not sure how to get that...
Copy link to clipboard
Copied
Hi OuqqGaming,
Thanks for sharing the details.
Would you mind telling us more about the crash? When exactly does it crash - at launch or when you try to work? Do you see any error message? Please check if After Effects is generating any crash logs. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput...
Looking forward to your response.
Thanks,
Nishu
Copy link to clipboard
Copied
hello!
thanks for your reply.
So, what i am doing is trying to edit some videos. i drag the bar to try to look for a specific point and then it will go to (Not Responding) with the white screen then it will close out. sometimes i just task manager force close it. i also tried looking at the folder for the crash report, its empy for some reason
Copy link to clipboard
Copied
Sorry for the delayed response. What're the details of the media files that you're trying to use? Your computer is not meeting the recommended system requirements for After Effects so if the media is heavy, it can cause After Effects to freeze. Also, what's the length of the videos that you're working with? Usually, After Effects is used to create short-duration shots. If you are using it only for video editing, I'd recommend you using Premiere Pro.
Let us know.
Thanks,
Nishu
Copy link to clipboard
Copied
okay thanks, for some reason i though the minimum req for ram was a bit less, but thanks! i appreciate your assitance.