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Keyboard shortcuts have all stopped working in AE 17.1.4, Windows 10 PC - not a hardware issue!

New Here ,
Sep 22, 2020

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I have not been able to use my keyboard shortcuts in AE for about a week. I am on Windows 10/PC and have tried playing with the language settings (was advised that switching languages can affect it, but this had no effect to bring back my short cuts).
- I've switched all keyboard settings on and off one at a time to see if any effect take place.
 - My shortcut settings in AE haven't changed from when they were working to now when they are not working.
- I've switched out keyboards to no effect and my keyboard shortcuts are working in all my other Adobe programs.

- I've uninstalled AE and reinstalled it without saved preferences and rebooted IDK how many times.

I am at a loss for how to get my shortcuts back...program is practically unusable without them!

HELP!

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How to, User interface or workspaces

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Keyboard shortcuts have all stopped working in AE 17.1.4, Windows 10 PC - not a hardware issue!

New Here ,
Sep 22, 2020

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I have not been able to use my keyboard shortcuts in AE for about a week. I am on Windows 10/PC and have tried playing with the language settings (was advised that switching languages can affect it, but this had no effect to bring back my short cuts).
- I've switched all keyboard settings on and off one at a time to see if any effect take place.
 - My shortcut settings in AE haven't changed from when they were working to now when they are not working.
- I've switched out keyboards to no effect and my keyboard shortcuts are working in all my other Adobe programs.

- I've uninstalled AE and reinstalled it without saved preferences and rebooted IDK how many times.

I am at a loss for how to get my shortcuts back...program is practically unusable without them!

HELP!

TOPICS
How to, User interface or workspaces

Views

47

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Sep 22, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi pattilouhoo17,

 

Sorry for your issue.

Is it the default keyboard shortcuts that are not working or your custom keyboard shortcuts? Have you tried resetting the preference of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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Sep 23, 2020 0
New Here ,
Sep 30, 2020

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Thanks for the idea, I tried that before calling Adobe support. Then, I spent many hours with an Adobe tech support person and after uninstalling AE, deleting all prefs, using the cc cleaner, replacing the keyboard shortcuts file, a bunch of other stuff that required uninstalling and reinstalling AE multiple times, and generally ruining my setup and workday, I did get my keyboard shortcuts back...except still no Ctrl+D. We found that this was not a hardware issue and that I'd have to set up a new user account and transfer everything over to it to get it back, which I frankly don't have time for (it's hard enough getting my AE settings back to what they were) so I just set up Alt+D instead to use for now. 

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Sep 30, 2020 0