Highlighted

Mac freezing and not waking from sleep if AE is open

New Here ,
Sep 01, 2020

Copy link to clipboard

Copied

Hi,

 

Just wondering if anyone else has this problem? After opening my Macbook from sleep I can hear the computer is on and the HF mouse click works so it seems the OS is still functioning, but I just get a black screen and can't do anything. I have to force restart.

 

It's taken a while to track this down but I'm pretty confident now that it's AE causing this as I've only ever had this problem when AE was running before entering sleep. I'm still using High Sierra (due to bad experiences upgrading to Catalina on my iMac!) so this might be partly to blame.

 

TF

Topics

Crash, Error or problem, Freeze or hang, Performance

Views

20

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Mac freezing and not waking from sleep if AE is open

New Here ,
Sep 01, 2020

Copy link to clipboard

Copied

Hi,

 

Just wondering if anyone else has this problem? After opening my Macbook from sleep I can hear the computer is on and the HF mouse click works so it seems the OS is still functioning, but I just get a black screen and can't do anything. I have to force restart.

 

It's taken a while to track this down but I'm pretty confident now that it's AE causing this as I've only ever had this problem when AE was running before entering sleep. I'm still using High Sierra (due to bad experiences upgrading to Catalina on my iMac!) so this might be partly to blame.

 

TF

Topics

Crash, Error or problem, Freeze or hang, Performance

Views

21

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 02, 2020

Copy link to clipboard

Copied

Hi timf67444172,

Catalina was a bad experience for me too.

To resolve this, back up to an external using time machine.

Do a fresh install of Catalina.

Restore your backup on Catalina from Time Machine

Here are some suggestions from Apple

https://support.apple.com/en-us/HT204760

 

Good luck

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...