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Missing Font After Effects CC 2018

New Here ,
Apr 13, 2018

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Hi, I recently updated my After Effects to CC 2018 and I have been having a couple of issues. But I just want to focus on this one problem where it can't locate one specific font. I have tried uninstalling and reinstalling the font, and I am able to use it in InDesign and Illustrator with no problem, but according to After Effects, the file can't be located and when you look through the type families, it cannot be found. What can I do?

Hi alejandrom,

Sorry for your issue!

We are working to fix this problem. Meanwhile, here are the instructions to install the previous version: FAQ: How do I reinstall a previous version of After Effects?

Thanks,

Rameez

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Missing Font After Effects CC 2018

New Here ,
Apr 13, 2018

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Hi, I recently updated my After Effects to CC 2018 and I have been having a couple of issues. But I just want to focus on this one problem where it can't locate one specific font. I have tried uninstalling and reinstalling the font, and I am able to use it in InDesign and Illustrator with no problem, but according to After Effects, the file can't be located and when you look through the type families, it cannot be found. What can I do?

Hi alejandrom,

Sorry for your issue!

We are working to fix this problem. Meanwhile, here are the instructions to install the previous version: FAQ: How do I reinstall a previous version of After Effects?

Thanks,

Rameez

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Apr 13, 2018 0
Adobe Community Professional ,
Apr 13, 2018

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Apr 13, 2018 0
LEGEND ,
Apr 13, 2018

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This is a bug.  Certain PostScript typefaces do not work in AE CC Version 15.1.0.

The fix: revert to Version 15.0.1.

And don't assume that when Adobe issues a new update that everything will work as well as it did before.

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Apr 13, 2018 1
New Here ,
Apr 13, 2018

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@Dave thanks for your answer! How do I revert to Version 15.0.1?

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Apr 13, 2018 0
LEGEND ,
Apr 13, 2018

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If no one provides a link, I'm afraid you will have to look it up.  I don't know.

I personally run a fully-updated version of Creative Cloud 2017 with absolutely no problems.

It is my policy to stay one version behind the current version.

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Apr 13, 2018 0
Adobe Employee ,
Apr 13, 2018

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Hi alejandrom,

Sorry for your issue!

We are working to fix this problem. Meanwhile, here are the instructions to install the previous version: FAQ: How do I reinstall a previous version of After Effects?

Thanks,

Rameez

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Apr 13, 2018 0
Community Beginner ,
May 29, 2018

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Any idea on the timeline for this fix Rameez? Huge PIA.

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May 29, 2018 3
New Here ,
May 31, 2018

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When can we expect a fix?

This is such a huge oversight to have launched the latest version without someone noticing postscript fonts don't work.

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May 31, 2018 3
New Here ,
Jun 27, 2018

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Why is this still not fixed? Annoying AF.

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Jun 27, 2018 1
Community Beginner ,
Jun 28, 2018

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This is absolutely laughable. We were warned when you went to subscription that we'd be trapped and bug fixes would become "low priority".

Seriously, this is the last straw. Looking at the alternatives to this "Professional" app and the creative cloud in general.

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Jun 28, 2018 0
New Here ,
Sep 18, 2018

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Is there any solution to this matter. this is unacceptable for this to be going on so long. I have a TTF that is installed on my system and AE will not find it in 18. When I open the same file in 17 the fonts work. What gives?

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Sep 18, 2018 0
Community Beginner ,
May 29, 2018

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I too am having the same issue with fonts on my system not being recognized by AE. Extremely aggravating. Adobe Illustrator has no problem seeing the fonts. So maybe some folks from the the AI team could come over and show the AE team how it's done? ; b

Seriously, the fonts I'm using aren't anything out of the ordinary. Not only that, you can't scroll through the list of fonts when you toggle the pulldown menu in the character palette. This seems like something that should have been caught on the first beta test.

And now we can't keep a previous version of AE on the same OS if you're using the latest Mac OSX. Thought I learned my lesson years ago, always stay one version behind. PLEASE FIX THIS ASAP ADOBE! Wasting precious work hours on this.

-Bw

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May 29, 2018 1
Explorer ,
Jun 28, 2018

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Over two months and still no fix ?

This is unacceptable.

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Jun 28, 2018 0
New Here ,
Sep 07, 2018

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Any update on the font issue. I have several days work on a project and dont want to loose my work if I have to go back to an older version.

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Sep 07, 2018 0