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Mocha AE Crashes On Startup

Community Beginner ,
Apr 24, 2019

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I try to open Mocha to track a clip.  When I click on the Mocha icon under the effects panel Mocha gives me the "thank you for using mocha" dialogue and then hangs up and abruptly crashes AE completely. I tried trashing the prefs, and re-installing AE multiple times. No dice. Running windows 10, i9 Processor, 2080TI Nvidia card. Everything else in AE works fine.

mocha.png

Correct answer by tdawgrooted | Community Beginner

I got a reply from Boris FX, this fixed it!!

Hello Tom,

Since reinstalling After Effects didn't work, let's try this -- Quickly, go into your Start menu, type 'regedt32' and press Enter -

HKEY_CURRENT_USER\Software\Imagineer Systems Ltd\

Inside here, you will see a folder for your mocha installed version (such as "Mocha Pro Plugin 2019") -- with Adobe closed, delete this folder from the Registry.  After this, Restart (if not inconvenient) and re-attempt mocha in a New After Effects project.

Thank you.

Jon

Technical Support Team

Boris FX / Imagineer Systems

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Mocha AE Crashes On Startup

Community Beginner ,
Apr 24, 2019

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I try to open Mocha to track a clip.  When I click on the Mocha icon under the effects panel Mocha gives me the "thank you for using mocha" dialogue and then hangs up and abruptly crashes AE completely. I tried trashing the prefs, and re-installing AE multiple times. No dice. Running windows 10, i9 Processor, 2080TI Nvidia card. Everything else in AE works fine.

mocha.png

Correct answer by tdawgrooted | Community Beginner

I got a reply from Boris FX, this fixed it!!

Hello Tom,

Since reinstalling After Effects didn't work, let's try this -- Quickly, go into your Start menu, type 'regedt32' and press Enter -

HKEY_CURRENT_USER\Software\Imagineer Systems Ltd\

Inside here, you will see a folder for your mocha installed version (such as "Mocha Pro Plugin 2019") -- with Adobe closed, delete this folder from the Registry.  After this, Restart (if not inconvenient) and re-attempt mocha in a New After Effects project.

Thank you.

Jon

Technical Support Team

Boris FX / Imagineer Systems

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1.5K

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Apr 24, 2019 0
Adobe Community Professional ,
Apr 24, 2019

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This GPU is not officially supported by Mocha but I don't think that this is the main problem. Have you tried launching mocha with any other video clip? What is the format and codec of your video clip? You must check also that the cache folder for Mocha is not write protected. I don't remember exactly where the cache folder is but I think you have a folder called MoTempBCC or MoTemp in your C:\\ directory

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Apr 24, 2019 0
Community Beginner ,
Apr 25, 2019

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I actually used Mocha and got one track done two days again, and then yesterday this was happening. So maddening! I tried opening a new project and tried multiple video files and codecs. h264 and prores, same results. I'll check the cache folder also, that's a good tip!

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Apr 25, 2019 0
Community Beginner ,
Apr 25, 2019

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I tried deleting the motemp folder, as well as changing the permissions. Mocha still doing the same thing/crashing on startup. I noticed when I uncheck "read only" and then click apply and close the folder, if i right click again the read only box is checked again automatically somehow. Is that my issues? how do i fix this? thanks!

motemp.png

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Apr 25, 2019 0
Community Beginner ,
Apr 25, 2019

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I got a reply from Boris FX, this fixed it!!

Hello Tom,

Since reinstalling After Effects didn't work, let's try this -- Quickly, go into your Start menu, type 'regedt32' and press Enter -

HKEY_CURRENT_USER\Software\Imagineer Systems Ltd\

Inside here, you will see a folder for your mocha installed version (such as "Mocha Pro Plugin 2019") -- with Adobe closed, delete this folder from the Registry.  After this, Restart (if not inconvenient) and re-attempt mocha in a New After Effects project.

Thank you.

Jon

Technical Support Team

Boris FX / Imagineer Systems

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Apr 25, 2019 1
Adobe Employee ,
May 15, 2019

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Hi there,

Thanks for sharing the solution. I am sure it will be helpful for the other users facing similar issues.

^Shivangi

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May 15, 2019 0
New Here ,
Apr 22, 2020

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Hello,

 

I am having the same issue as above but when I go into these folders you mention I see different folders then what you mention. 

 

Mocha AE CC plugin 6

mocha shaoe converter for AE 3

mocha shaoe converter for AE 6

 

I got a 2080ti GPU too.

 

If you have any advice it would be much appreciated.

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Apr 22, 2020 0
New Here ,
Feb 12, 2020

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@tdawgrooted you're my hero. thanks

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Feb 12, 2020 0
New Here ,
Sep 26, 2020

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I am having the same issue and delet the folder you said. after deleting the file same issue is happening

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Sep 26, 2020 1
New Here ,
Oct 12, 2020

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I am having the same problem as well.  I have tried the regedt, uninstalling adobe CC and reinstalling.  Still nothing.  Any help would be appreciated!

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Oct 12, 2020 0