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Motion blur crashes After Effects

Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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I'm having an issue as to whenever I add motion blur onto my clip, I play to preview it, everything slows down and then the application is no longer responding. I'm using After effects CC 2020.

 

System info: OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-E6STATC
System Manufacturer Acer
System Model Nitro N50-600
System Type x64-based PC
System SKU 0000000000000000
Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc R01-A3, 5/16/2018
SMBIOS Version 3.1
Embedded Controller Version 170.170
BIOS Mode UEFI
BaseBoard Manufacturer Acer
BaseBoard Product Nitro N50-600
BaseBoard Version V:1.1
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.628"
User Name DESKTOP-E6STATC\dillo
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 8.01 GB
Total Virtual Memory 17.7 GB
Available Virtual Memory 10.5 GB
Page File Space 5.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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Community Expert ,
Apr 01, 2020 Apr 01, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the After Effects forum so that proper help can be offered.

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Community Expert ,
Apr 01, 2020 Apr 01, 2020

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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Now it's saying my video driver is unsupported.

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Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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Same issue is still occuring as well.

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Community Expert ,
Apr 01, 2020 Apr 01, 2020

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Open up the Project Settings/Video Rendering and Effects panel and turn off any GPU acceleration.

Screenshot_2020-04-01 18.58.05_VrKF4j.png

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Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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Capture.PNGIt's already set to mercury software only.

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Community Beginner ,
Apr 01, 2020 Apr 01, 2020

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Still nothing changes.

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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I'm beginning to become frustrated. Is there anything else I could do to fix this?

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Community Expert ,
Apr 02, 2020 Apr 02, 2020

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What video card do you have?

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Nvidia geforce gtx 1060

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Nothing seems to work for me at this point, I don't know what else I can really do from here.

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Community Expert ,
Apr 02, 2020 Apr 02, 2020

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What driver number is installed?

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Where could I locate that?

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Nevermind, I've found it.

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Community Expert ,
Apr 02, 2020 Apr 02, 2020

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Driver number: 26.21.14.4122

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Should rolling the driver back work?

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Community Expert ,
Apr 02, 2020 Apr 02, 2020

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Try the Studio Drivers here:

https://www.geforce.com/drivers

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Same thing still happens.

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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It works without motion blur, but with motion blur ae won't respond.

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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I don't think anything is going to work at this point.

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Is there a representitive or someone I could talk to now or?

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Community Expert ,
Apr 03, 2020 Apr 03, 2020

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