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MP4/h.264

New Here ,
Mar 17, 2020

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H.264/MP4 Not working properly in after effects 17.0.5 wont import mp4 files error cant read file 81:6 

Hi pceside,

 

We're aware of this bug and are working on a fix. Meanwhile, the workaround is to either reinstall After Effects 17.0.4 or transcode the files using Adobe Media Encoder. More info here: https://community.adobe.com/t5/after-effects/unable-to-import-h-264-h-265-files-after-updating-to-after-effects-17-0-5/m-p/10997790/thread-id/106847?page=1

 

Thanks,

Rameez

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MP4/h.264

New Here ,
Mar 17, 2020

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H.264/MP4 Not working properly in after effects 17.0.5 wont import mp4 files error cant read file 81:6 

Hi pceside,

 

We're aware of this bug and are working on a fix. Meanwhile, the workaround is to either reinstall After Effects 17.0.4 or transcode the files using Adobe Media Encoder. More info here: https://community.adobe.com/t5/after-effects/unable-to-import-h-264-h-265-files-after-updating-to-after-effects-17-0-5/m-p/10997790/thread-id/106847?page=1

 

Thanks,

Rameez

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Adobe Community Professional ,
Mar 17, 2020

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Use an App like MediaInfo and show us more detailed info about this clip.

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Explorer ,
Mar 19, 2020

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I'm having this problem as well, did you manage to fix it?

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New Here ,
Mar 19, 2020

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Nope sadly i havent i guess its just the update .. unfortunantly and im 100% sure its not my video footage cause it gives me the error for every video file i try and the video files were working perfect on 17.0.3 looks like will just have to wait till they fix it 

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Explorer ,
Mar 19, 2020

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Yeah, more people are complaining about this one, hopefully this will make Adobe hurry up with a fix and yet another update... then who knows what bug will come with that one. Hard to believe they missed this bug before releasing the update.

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Adobe Employee ,
Mar 23, 2020

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If you are allowed to share a file that is failing with us, that would help tremendously. We are trying to understand what is causing this and to get as many reproductions as possible. Any details about your system configuration, OS version, etc., would be greatly appreciated.

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Adobe Employee ,
Mar 23, 2020

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Hi pceside,

 

We're aware of this bug and are working on a fix. Meanwhile, the workaround is to either reinstall After Effects 17.0.4 or transcode the files using Adobe Media Encoder. More info here: https://community.adobe.com/t5/after-effects/unable-to-import-h-264-h-265-files-after-updating-to-af...

 

Thanks,

Rameez

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