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My After Effects keeps crashing on startup.

Community Beginner ,
Mar 04, 2018

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After Effects worked fine in the gratis test phase.

Now I have bought the Adobe CC Pack.

All the other creative cloud apps are working fine (Illustrator, Premiere Pro, Photoshop, ...) but After Effects is crashing on every startup.

Here is my crash Report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.2" clientVersion="1.6.2" applicationName="After Effects" applicationVersion="15.0.1" build="73">

<time year="2018" month="3" day="4" hour="11" minute="58" second="58"/>

<user guid="bc6cd8d5-0fe5-4cc3-8e0b-11a770ab01c2"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="da-DK" oslanguage="de-DE" ram="16265" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFDC6ACFF79">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFDC6ACFF79" symbolname="getJITVersion"/>

<stackStatement index="1" address="0x00007FFDC6CAF0A0" symbolname="OpenVulkanCompiler"/>

<stackStatement index="2" address="0x00000000000000D0" symbolname="unknown"/>

<stackStatement index="3" address="0x00007FFDC6ACFEF0" symbolname="getJITVersion"/>

<stackStatement index="4" address="0x00007FFDD5DE8EC6" symbolname="OpenAdapter12"/>

<stackStatement index="5" address="0x00007FFDD5DE8952" symbolname="OpenAdapter12"/>

<stackStatement index="6" address="0x00007FFDD5DE87C4" symbolname="OpenAdapter12"/>

<stackStatement index="7" address="0x00007FFDD5D70332" symbolname="OpenAdapter12"/>

<stackStatement index="8" address="0x00007FFDE2344823" symbolname="GetBehaviorValue"/>

<stackStatement index="9" address="0x00007FFDE2344A93" symbolname="GetBehaviorValue"/>

<stackStatement index="10" address="0x00007FFDE23450C2" symbolname="GetBehaviorValue"/>

<stackStatement index="11" address="0x00007FFDE2343459" symbolname="D3D12CreateDevice"/>

<stackStatement index="12" address="0x00007FFDE234C95E" symbolname="GetBehaviorValue"/>

<stackStatement index="13" address="0x00007FFDE2343315" symbolname="D3D12CreateDevice"/>

<stackStatement index="14" address="0x00007FFDE2343254" symbolname="D3D12CreateDevice"/>

<stackStatement index="15" address="0x00007FFDE2343218" symbolname="D3D12CreateDevice"/>

<stackStatement index="16" address="0x00000000500F08A2" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="17" address="0x00000000500E81E1" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="18" address="0x00000000500F94E1" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="19" address="0x00000000500F8952" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="20" address="0x0000000050024C37" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="21" address="0x000000004FDDAC4D" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="22" address="0x000000004FDDA682" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="23" address="0x000000004FDCFCF0" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="24" address="0x00000000506D0BE1" symbolname="RecordTag"/>

<stackStatement index="25" address="0x00000000506D0552" symbolname="RecordTag"/>

<stackStatement index="26" address="0x000000004FDE8281" symbolname="EntryFM"/>

<stackStatement index="27" address="0x0000000009F772F8" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="28" address="0x0000000009F75487" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="29" address="0x0000000009F748F0" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="30" address="0x0000000009F75DB1" symbolname="D_PST_InventAGIFOptionsH"/>

<stackStatement index="31" address="0x0000000009CDCB9C" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="32" address="0x0000000009CDD21B" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="33" address="0x0000000009CDC7ED" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="34" address="0x0000000009CDD53D" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="35" address="0x0000000009CDD87F" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="36" address="0x0000000009CDC862" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="37" address="0x0000000009CDD53D" symbolname="PLUG_GetRoutineCount"/>

<stackStatement index="38" address="0x0000000009CDAF4F" symbolname="PLUG_Search"/>

<stackStatement index="39" address="0x00000000098F2B13" symbolname="aelib::Death"/>

<stackStatement index="40" address="0x00000000098EDA74" symbolname="aelib::InitIterator::operator++"/>

<stackStatement index="41" address="0x0000000004371E9E" symbolname="CEggApp::BirthPlugins"/>

<stackStatement index="42" address="0x000000000437B28F" symbolname="CEggApp::IEggApp"/>

<stackStatement index="43" address="0x000000000432A8C6" symbolname="CEggApp::CEggApp"/>

<stackStatement index="44" address="0x00000000043B237B" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>

<stackStatement index="45" address="0x0000000003E9E627" symbolname="AEWinMain"/>

<stackStatement index="46" address="0x0000000000401B5F" symbolname="unknown"/>

<stackStatement index="47" address="0x00000000004023BC" symbolname="unknown"/>

<stackStatement index="48" address="0x0000000000403C05" symbolname="unknown"/>

<stackStatement index="49" address="0x0000000000404427" symbolname="unknown"/>

<stackStatement index="50" address="0x00007FFE159F1FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="51" address="0x00007FFE15C4EFC1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000009D48"/>

<register name="RBX" value="0x00000000000000D0"/>

<register name="RCX" value="0x00000000000000D0"/>

<register name="RDX" value="0x00007F71C6CAF0A0"/>

<register name="RSI" value="0x00007FFDC6CAF0A0"/>

<register name="RDI" value="0x0000008C00000000"/>

<register name="RSP" value="0x0000000000D7A7F8"/>

<register name="RBP" value="0x0000000000D7B450"/>

<register name="RIP" value="0x00007FFDC6ACFF79"/>

<register name="EFL" value="0x0000000000010207"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

Does anyone have an idea of what is wrong with my installation?

kind regards

Malik

I found the problem. I had to update my Nvidia driver. Everything is working fine now.

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My After Effects keeps crashing on startup.

Community Beginner ,
Mar 04, 2018

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After Effects worked fine in the gratis test phase.

Now I have bought the Adobe CC Pack.

All the other creative cloud apps are working fine (Illustrator, Premiere Pro, Photoshop, ...) but After Effects is crashing on every startup.

Here is my crash Report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.2" clientVersion="1.6.2" applicationName="After Effects" applicationVersion="15.0.1" build="73">

<time year="2018" month="3" day="4" hour="11" minute="58" second="58"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

Does anyone have an idea of what is wrong with my installation?

kind regards

Malik

I found the problem. I had to update my Nvidia driver. Everything is working fine now.

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Mar 04, 2018 0
Participant ,
Mar 04, 2018

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Hi,

Does AE get to the splash screen (the window with the image and some status info like 'initializing mediacore'?

Wim

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Mar 04, 2018 0
Community Beginner ,
Mar 04, 2018

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Hi,


Thanks for the reply.

Yes AE does get to the splash screen but then it crashes on loadingafter_effects_crash.pngafter_effects_crash_2.png

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Hi,

Since the error log shows 'access violoation', my first would be performing a clean installation.

1. Uninstall AE from Creative Cloud.

2. Reboot

3. Go to C:\Program Files\Adobe\ and delete the folder "Adobe After Effects CC 2018"

4. Do a reinstall

Please let us know how that went.

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Mar 04, 2018 0
Community Beginner ,
Mar 04, 2018

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I followed your instructions but I keep getting that error.

Is there anything else I could do?

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Mar 04, 2018 0
Community Beginner ,
Mar 04, 2018

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I found the problem. I had to update my Nvidia driver. Everything is working fine now.

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Mar 04, 2018 0
New Here ,
May 23, 2020

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It is very simple:

 

if you was working in your desktop for 2 or more hours just try rebooting your computer.

 

Regards,

Coding People

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May 23, 2020 0
New Here ,
May 28, 2020

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i have the same problem as he does AE shuts down as soon as the splash screen finishes loading but I don't get any crash reports or anything it just shuts down 

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May 28, 2020 0