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My After Effects started crashing on startup

Community Beginner ,
Aug 22, 2020

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My after effects was perfectly running fine yesterday. Today, one of my projects that I was working on crashed it and now the whole AE is not starting. 

I updated the graphic drivers to the latest, updated windows 10 and also made sure the  AE is also updated. 

 

I even uninstalled all of CC apps and CC and used the Adobe clean up and re installed it and still not working. 

I tried ALT+SHIFT+CTRL on launch and reset preferences, still the same. 

 

The crash report mentions the below. 

 

Process: AfterFX.exe [21640]
Path: C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\AfterFX.exe
Product Version: 17.1.1.34
File Version: 17.1.1.34
Code Type: x64
Parent Process: Adobe Desktop Service.exe [10720]


Date/Time: 2020-08-23 00:35:14 AUS Eastern Standard Time
OS Version: 10.0.19041.292
Report ID:

 


Time Awake Since Boot: 1765 seconds


Crashed thread: 16 [4944] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: User-Mode data execution prevention (DEP) violation at location 0x0000000000000000
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

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My After Effects started crashing on startup

Community Beginner ,
Aug 22, 2020

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My after effects was perfectly running fine yesterday. Today, one of my projects that I was working on crashed it and now the whole AE is not starting. 

I updated the graphic drivers to the latest, updated windows 10 and also made sure the  AE is also updated. 

 

I even uninstalled all of CC apps and CC and used the Adobe clean up and re installed it and still not working. 

I tried ALT+SHIFT+CTRL on launch and reset preferences, still the same. 

 

The crash report mentions the below. 

 

Process: AfterFX.exe [21640]
Path: C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\AfterFX.exe
Product Version: 17.1.1.34
File Version: 17.1.1.34
Code Type: x64
Parent Process: Adobe Desktop Service.exe [10720]


Date/Time: 2020-08-23 00:35:14 AUS Eastern Standard Time
OS Version: 10.0.19041.292
Report ID:

 


Time Awake Since Boot: 1765 seconds


Crashed thread: 16 [4944] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: User-Mode data execution prevention (DEP) violation at location 0x0000000000000000
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

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Crash

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250

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Aug 22, 2020 0
Adobe Employee ,
Aug 24, 2020

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Hi Neoassyrian,

 

Sorry for your issue.

How do you launch After Effects - by clicking its icon or by double-clicking the project file? What's the exact version of After Effects you're using? Have you tried launching it as administrator?

Let us know how it goes.

 

Thanks,

Nishu

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Aug 24, 2020 0
Community Beginner ,
Sep 02, 2020

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I'm having an identical problem. Launching app via its Taskbar icon, and tried running as Administrator. All result in crashes while the splash screen still says "Initializing Required Components..."

Tried rolling back both After Effects and my GeForce GameReady Graphics Drivers to previous versions hoping to revert to a previous working environment. Can't get AE back and need to work...

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Sep 02, 2020 0
Community Beginner ,
Sep 04, 2020

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I think I figured it out. I was using a docking station with 2 monitors and when I disconnect it it seems to work. Not sure if it is my NVIDIA/Intel graphics or the displayLink drivers. 

 

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Sep 04, 2020 0
Community Beginner ,
Sep 04, 2020

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I think I figured it out. I was using a docking station with 2 monitors and when I disconnect it it seems to work. Not sure if it is my NVIDIA/Intel graphics or the displayLink drivers. 

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Sep 04, 2020 1
Community Beginner ,
Sep 05, 2020

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Thanks for this! I think we found the cause, but not quite the solution. Not for me, anyway. I also have a two-monitor set up, with one connected via USB and DisplayLink drivers. If I disconnect the USB monitor, After Effects does load up fine. However the Composition window doesn't update after rendering the frame it was on when I last saved. It seems to render that one frame, then no changes to the comp affect the preview, so AE loads but is still unusable.

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Sep 05, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi KinKitsune,

 

Sorry for the delayed response. It sounds like a different issue. Could you share your system specifications (CPU, GPU, RAM, OS) and a screen recording of the issue? It'll help us to understand the issue better. This issue could be related to the GPU driver, please make sure that your GPU drivers are updated.

 

Thanks,

Nishu

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Sep 08, 2020 0
Community Beginner ,
Sep 08, 2020

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Hi Nishu,

 

This is behaviour with second (USB) monitor connected:

 

This is behaviour with second monitor disconnected:

 

System Information:

After Effects: 17.1.3.41

Windows: 10.0.19041 Build 19041

CPU: Intel Core i7-6700HQ @ 2.6GHz, 2601Mhz, 4 Cores, 8 Logical

GPU: NVIDIA GeForce GTX 960M

          Driver: GeForce Game Ready Driver 452.06, Release Date: 17/08/2020 (latest)

Onboard Graphics: Intel HD Graphics 530

          Driver: 27.20.100.8190 (reverted to baseline version recommended by Adobe)

                      https://helpx.adobe.com/uk/x-productkb/multi/drivers-video-win-intel.html

RAM: 16.0GB (15.9GB available)

 

-Chris

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Sep 08, 2020 1
Adobe Employee ,
Sep 09, 2020

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Thanks for sharing the details, Chris. I had a similar issue (the preview issue) in After Effects a while ago and installing the latest version of the Intel GPU resolved the issue. Please try that. If it doesn't help then try disabling the GPUs one by one using the Windows Device Manager and see if that helps.

Let us know how it goes.

 

Thanks,

Nishu

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Sep 09, 2020 0
Community Beginner ,
Sep 09, 2020

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Hi Nishu,

Updating the Intel drivers did not resolve the issue. It was present with latest drivers, which is why I rolled them back to the baseline mentioned above. I've tried reinstalling the latest drivers and the issue persists.

I believe the issue with still related to using a DisplayLink-driven harcware to connect an extra monitor. If I load Windows without the monitor connected, so the driver never gets loaded, After Effects works okay. Disconnecting or disabling the monitor after Windows has loaded does not. Rebooting each time I want to use After Effects isn't ideal; my productivity in other apps (including the rest of the CC suite) is greatly improved with multiple screens.

Is there any way to force After Effects to use the discrete NVIDIA graphics card, and/or ignore the DisplayLink hardware?

 

-Chris

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Sep 09, 2020 1
New Here ,
Oct 04, 2020

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I am also experiencing this problem. I am using a docking station (DisplayLink Plugable UD-3900) with 2 monitors and after effects crashes (on startup) only when the docking station is connected to my PC. All my GPU drivers are updated.

 

I agree with what @KinKitsune said. I also need 2 monitors when working on my project. It would be a hassle to remove the USB every time I need to open After Effects.

 

I have no issue with the docking station when using Premiere Pro.

 

Hopefully someone can resolve this!

 

-Janelle

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Oct 04, 2020 0