Highlighted

need help for the error

New Here ,
Sep 06, 2020

Copy link to clipboard

Copied

I try to run the app after download from the web.

but just pop out the error message 

Last log message was: <140735708730240> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2020/Adobe After Effects 2020.app/Contents/Required

.

Generating crash log, which may take a few minutes.

 

please give me some hint to fix it.

Thanks a lot

Topics

Error or problem

Views

19

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

need help for the error

New Here ,
Sep 06, 2020

Copy link to clipboard

Copied

I try to run the app after download from the web.

but just pop out the error message 

Last log message was: <140735708730240> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2020/Adobe After Effects 2020.app/Contents/Required

.

Generating crash log, which may take a few minutes.

 

please give me some hint to fix it.

Thanks a lot

Topics

Error or problem

Views

20

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 07, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry for the crash issue with After Effects.

It could be an issue with the user account permissions. Please try changing them. Here's how: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

If that doesn't help, please share the crash report along with your system specifications.

We're here to help.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...