Need Help Please With After Affects

Jan 23, 2020

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Hello To all, first time posting here for help, my daughter wants to learn all about video editing and doing all sorts of funs things with Video's, From what I can see on line, I am Thinking Adobe After Affects and AE Face tools Maybe, she wants to learn and have fun with our family videos changing faces on each others bodies and adding goofy fun clips and etc, 

What are the best tools we can get her to learn and have fun with all types of Video's ... ?

all info will be helpful, Thank You

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Adobe Community Professional ,
Jan 23, 2020

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Would you try to change something else in the option of When syncing: ?

 

Preferences > Sync Settings

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Jan 23, 2020

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I tried all three options, "Ask, Always Download and Always Upload", it still won't allow me to push the "Sync Settings Now...".

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Feb 05, 2020

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Adobe Community Professional ,
Feb 06, 2020

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What option is available if you choose Manage Sync Settings?

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Feb 12, 2020

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Feb 15, 2020

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I'm having the same issue here. 

It works fine on my macbook, on the iMac the sync settings option is greyed out. Did you find any solution to this?

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Adobe Community Professional ,
Feb 16, 2020

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Is it still grey out even if you sign out and sign in again?

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Feb 17, 2020

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Spoke too soon.

 

Ok, It solved the "greyed out" status for the first launch, but when I close it and open again, It goes back to unavaliable.

When I sign-out and In and the "Sync Now" button is avaliable for the first launch and I try to sync, It gives me this message:

Untitled.png

Adobe CC is open and up to date (Adobe CC also signed out and In again with After Effects)

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Feb 17, 2020

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Exactly the same here.

BTW: It's only in AFX. Sync settings works fine on the same machines for PremierPro

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Adobe Community Professional ,
Feb 18, 2020

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Do you use a Firewall or anti-virus application? You turn off temporarily.

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Mar 05, 2020

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Just Windows Defender, no third-parties. I tried turning it off but nothing changed.

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Feb 18, 2020

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I also have this problem. Greyed out on MBP, working on iMac.

Tried all kind of variations of signing in an out.

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Mar 27, 2020

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I think is a bug, I´m having the same trouble. I´m tryng to move my Mac settings into my PC and it goes the same way.

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Feb 28, 2020

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Just wanted to chime in and say I have this exact same problem, being unable to sync After Effects settings to CC, and this issue is on 2 different machines (1 Mac, 1 Windows), and 2 different accounts (1 personal, 1 enterprise).

 

In both cases, the sync options are greyed out as the OP mentioned, and trying to sync from the Welcome screen causes a progress bar to appear, but after a few minutes it goes away and nothing happens.

 

At the moment, both machines were running AE 2020 (17.0.2 + 17.0.3). I'll download 17.0.4 on them in the near future but I have a feeling it won't do much.


Both machines do have some firewall/anti-virus, but Premiere Pro 2020 and Media Encoder 2020 have no issue syncing to CC, which leads me to believe this is an issue with AE specifically.

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Mar 05, 2020

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Same here.

Screen Shot 2020-03-05 at 13.01.46.png

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Mar 09, 2020

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I'm in the same boat, want to sync settings so my workspace is how I like it, but to no avail.

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Mar 17, 2020

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Same here. Mine is greyed out.

 

ADOBE??? HELLO???

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