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Nvidia GeForce GTX 1080 GPU information not available

Explorer ,
Jul 04, 2020

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When I go to Preferences/Previews and click on the GPU info button, I get a message saying that the info is not available because the device is too old or is incompatible, which I think is untrue.  Does this mean After Affects and Premeire will not use my GPU at all, or just the the info is not available?  How do I fix this? What are the implications?  I install my Nvidia drivers with the GeForce Experience.  Is that the problem?

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Nvidia GeForce GTX 1080 GPU information not available

Explorer ,
Jul 04, 2020

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When I go to Preferences/Previews and click on the GPU info button, I get a message saying that the info is not available because the device is too old or is incompatible, which I think is untrue.  Does this mean After Affects and Premeire will not use my GPU at all, or just the the info is not available?  How do I fix this? What are the implications?  I install my Nvidia drivers with the GeForce Experience.  Is that the problem?

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Error or problem

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55

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Adobe Employee ,
Jul 06, 2020

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Hi healthedsamurai,

 

Sorry for your issue.

What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Could you share a screenshot of the message that you get? Also, do you see the warning about GPU in the System Compatibility Report (Go to Help > System Compatibility Report)? If so, click the Export Report and share the report with us.

SCR Ae screenshot.png

Looking forward to your response.

 

Thanks,

Nishu

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