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Nvidia Quadro 2000 driver is not compatible with after effects

New Here ,
Jan 15, 2020

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Hi Adobe,

Good day,

 

Kindly need your help for my Nvidia driver. My after effects is working before i upgrade my OS from windows 7 to windows 10 64 bit. But as of today after i upgrade my OS my after effects is having an error everytime i open my after effects app. It said that my Nvidia Driver is not compatible to may after effect. 

Upon checking to the requirement specs for the after effects the nvidia driver must be version 430.86 or later. But when i check the latest driver for my Nvidia quadro 2000 is only at version 377 only. Badly need help asap thanks 

 

 

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Nvidia Quadro 2000 driver is not compatible with after effects

New Here ,
Jan 15, 2020

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Hi Adobe,

Good day,

 

Kindly need your help for my Nvidia driver. My after effects is working before i upgrade my OS from windows 7 to windows 10 64 bit. But as of today after i upgrade my OS my after effects is having an error everytime i open my after effects app. It said that my Nvidia Driver is not compatible to may after effect. 

Upon checking to the requirement specs for the after effects the nvidia driver must be version 430.86 or later. But when i check the latest driver for my Nvidia quadro 2000 is only at version 377 only. Badly need help asap thanks 

 

 

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Adobe Community Professional ,
Jan 15, 2020

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Please provide the URL where you obtained information on the required driver versions.

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New Here ,
Jan 15, 2020

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Hi Sir Roland,

 

Thanks you for your prompt reply this is the url : https://helpx.adobe.com/after-effects/system-requirements.html

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Adobe Community Professional ,
Jan 15, 2020

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Unfortunately, the driver version stated in that URL pertains to nVidia's GTX/RTX line of GPUs. Your Quadro driver version is different. For now, please send a Bug Report to let the AE Team know of the misinformation at that URL.

 

If you've checked with nVidia and you are confident you have the most updated driver for your Quadro then let's leave it as that for now. On your issue after updating, please provide screen grabs of the error message and let us know if you are able to bypass the error message AND work normally in AE.

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New Here ,
Jan 15, 2020

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Hi Sir Roland,

 

See below for the System Compatibility Report message. I inserted 2 picture for the video card driver and the latest version at Nvidia site

 

____________________________________________________________________________

System Components:

Operating System    Windows v.10.0.17763.1
----------------------------------------------------------------------------
No conflicts to report.

Video    NVIDIA Quadro 2000 v.21.21.13.7783
----------------------------------------------------------------------------
1. NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 430.86. This driver update is strongly recommended.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

Audio    NVIDIA High Definition Audio v.1.3.36.6
----------------------------------------------------------------------------
No conflicts to report.

Audio    NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.13.0.0
----------------------------------------------------------------------------
No conflicts to report.

Audio    Realtek High Definition Audio v.6.0.1.6070
----------------------------------------------------------------------------
No conflicts to report.

Network    Intel(R) 82579LM Gigabit Network Connection v.12.15.22.6
----------------------------------------------------------------------------
No conflicts to report.

Network    Microsoft Kernel Debug Network Adapter v.10.0.17763.1
----------------------------------------------------------------------------
No conflicts to report.

Network    WAN Miniport (IKEv2) v.10.0.17763.1
----------------------------------------------------------------------------
No conflicts to report.

Network    WAN Miniport (IP) v.10.0.17763.1
----------------------------------------------------------------------------
No conflicts to report.

Network    WAN Miniport (IPv6) v.10.0.17763.1
----------------------------------------------------------------------------
No conflicts to report.

Network    WAN Miniport (L2TP) v.10.0.17763.1
----------------------------------------------------------------------------
No conflicts to report.

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Adobe Community Professional ,
Jan 17, 2020

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Have you gotten in touch with Customer Support AND filed a Bug Report?

 

DO NOT use the nVidia GPU Drivers that are not developed for your GPU. I doubt nVidia will even allow for such an installation.

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New Here ,
Jan 19, 2020

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Hi Sir Roland,

 

Not yet, Where can i file a bug report? And how can i get in touch with the customer support?

The Nvidia GPU driver that installed to the unit is came from the link that said in the System Compatibility Report message that Adobe After Effects provide.

See below picture for the screenshot of the site where i get the said driver.Link came at the System Compatibility Report message.pngSystem Compatibility Report message link.pnghttps://www.nvidia.com/Download/index.aspx?lang=en-us

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Adobe Community Professional ,
Jan 19, 2020

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Stick with the Quadro GPU Drivers until your issue is fixed.

 

Customer Support - https://helpx.adobe.com/contact.html

 

To file a Bug Report, use the Help Menu in AE' look for Provide Feedback.

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New Here ,
Jan 22, 2020

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Hi Sir Roland,

 

As per Customer Support, the said unit is not compatible with my Nvidia video card.

Due to Nvidia didn't produce newer version i need to downgrade my adobe after effects from

2020 to 2018 or i need to replaced the video card. Is there any option for me without

replacing my video card or downgrading my AE?

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Adobe Community Professional ,
Jan 23, 2020

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Did you ask the individual that you spoke to, which driver version you should use, for your GPU, should you use version 2018 of AE?

 

 

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New Here ,
May 29, 2020

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Hi Everyone

Is there any sollution yet? I´m having exactly the same problem with NVIDIA Quadro 2000.

Latest driver is 377 but SystemCompatibilityReport tells me to install 430.86 - which doesn´t fit to my hardware.

 

If anyone can help, I would be very happy.

Thanks!

 

Systemkomponenten:

Betriebssystem Windows Version10.0.18363.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Video NVIDIA Quadro 2000 Version21.21.13.7783
----------------------------------------------------------------------------
1. NVIDIA hat einen Fehler gefunden, durch den die Adobe-Anwendung willkürlich abstürzen kann. Dieser Fehler wird mit Treiberversion 430.86 behoben. Die Installation dieses Updates wird dringend empfohlen.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

Audio AnvSoft Virtual Sound Device Version1.2.0.0
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio NVIDIA High Definition Audio Version1.3.36.6
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio Realtek High Definition Audio Version6.0.1.5973
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Broadcom NetXtreme Gigabit Ethernet Version214.0.0.0
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Microsoft Kernel Debug Network Adapter Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Phantom TAP-Windows Adapter V9 #2 Version9.0.0.21
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk TAP-Windows Adapter V9 Version9.0.0.21
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (IKEv2) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (IP) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (IPv6) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (L2TP) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (Network Monitor) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (PPPOE) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (PPTP) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (SSTP) Version10.0.18362.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.


____________________________________________________________________________

GPU Sniffer Log:
GPUSniffer launching with test mask 62
GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: Quadro 2000
No capability restrictions detected - adding device to list
OpenCL system device count: 1
Found OpenCL device Name: Quadro 2000 supportsSSG: 0
Skipping nVidia OpenCL device
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: Quadro 2000/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 377.83 21.21.13.7783
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 3440, 1440)
Max texture size: 16384
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 1 devices supporting GPU computation.
CUDA Device 0 -
Name: Quadro 2000
Vendor: NVIDIA
Integrated: 0
Capability: 2.1
Driver: 8
Total Video Memory: 1024MB
* Not chosen because of old driver.
GPU Sniffer result: 14


____________________________________________________________________________

In Process GPU Initialization Log:
Initializing GPU Tech:
Try CUDA: 0
Try OpenCL: 0
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 2
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
Finished gpu initialization in 0 ms

____________________________________________________________________________

Debug database settings:
AEDebugDatabaseVersion: Current: 2 Default: 0
AEResolveQTDataRefs: Current: true Default:

____________________________________________________________________________

Notable Preferences:
Enable hardware decoding: 1
Last used renderer name: Not set (will use default value)
Enable display color management: Not set (will use default value)
Enable Extended Dynamic Range Monitoring: Not set (will use default value)
Write clip markers to XMP: Not set (will use default value)
Enable growing files: Not set (will use default value)
Missing font replacement: Not set (will use default value)

 

 

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New Here ,
Aug 28, 2020

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Hi. I have the same problem and I can't fixed this. My NVIDIA Quadro 2000, don't recognized on Premiere Pro 2020.

 

Capturar.PNG

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New Here ,
Aug 28, 2020

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____________________________________________________________________________

Componentes do sistema:

Sistema operacional Windows v.10.0.18363.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Vídeo NVIDIA Quadro 2000 v.10.18.13.5362
----------------------------------------------------------------------------
1. O NVIDIA identificou um erro que causa falhas aleatórias no aplicativo da Adobe e forneceu uma correção na versão 430.86 do driver. Esta atualização de driver é fortemente recomendada.
URL: https://helpx.adobe.com/br/premiere-pro/kb/drivers-video-win-nvidia.html

Áudio Blackmagic Audio v.11.6.0.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio Blackmagic DeckLink SDI v.11.6.0.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio Blackmagic DeckLink WDM Streaming v.11.6.0.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio FaceCam 1000X v.10.0.18362.997
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio ManyCam Virtual Microphone v.4.1.0.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio NVIDIA High Definition Audio v.1.3.36.6
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.13.0.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio Realtek Audio v.6.0.1.6124
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Áudio USB Audio Device v.10.0.18362.997
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede Fortinet SSL VPN Virtual Ethernet Adapter v.2019.2.20.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede Fortinet Virtual Ethernet Adapter (NDIS 6.30) v.2018.9.11.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede Intel(R) 82579LM Gigabit Network Connection v.12.15.31.4
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede Microsoft Kernel Debug Network Adapter v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede PPPoP WAN Adapter v.2016.3.22.0
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (IKEv2) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (IP) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (IPv6) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (L2TP) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (Network Monitor) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (PPPOE) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (PPTP) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.

Rede WAN Miniport (SSTP) v.10.0.18362.1
----------------------------------------------------------------------------
Nenhum conflito para reportar.


____________________________________________________________________________

Debug database settings:
All settings default value

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