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Oh help! Got this message when opening AE

Enthusiast ,
Jul 13, 2020

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And then it crashed.  see attached.Screen Shot 2020-07-13 at 4.06.27 PM.png

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Crash, Error or problem, Freeze or hang

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Oh help! Got this message when opening AE

Enthusiast ,
Jul 13, 2020

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And then it crashed.  see attached.Screen Shot 2020-07-13 at 4.06.27 PM.png

TOPICS
Crash, Error or problem, Freeze or hang

Views

32

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Jul 13, 2020 0
Most Valuable Participant ,
Jul 14, 2020

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Reinstall the program with sufficient user permissions.

 

Mylenium

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Jul 14, 2020 0
Adobe Employee ,
Jul 14, 2020

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Hi straightlife,

 

Sorry for your issue.

I agree with Mylenium. To make sure if it's permissions related, I'd reinstall After Effects in a new user account with admin right and see if it's working. If it works in the admin account but not in yours, try changing the permissions as instructed here: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Let us know how it goes.

 

Thanks,

Nishu

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Jul 14, 2020 0