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Please help - After Effects crashes

New Here ,
Nov 16, 2020

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Hi guys,

Can someone point me to a page were I can get some help. After Effects started crashing on me a few days ago and I am trying to figure out if I need to send my machine to the repair shop or it can be fixed somehow by reinstalling my OS.

 

This is the error that I get after the crash:

panic(cpu 10 caller 0xffffff80037efa76): Kernel trap at 0xffffff8003501296, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffffa26417a61c, CR3: 0x00000001a3a5f0eb, CR4: 0x00000000003626e0
RAX: 0x000000006aea62ca, RBX: 0xffffffb0b59c7400, RCX: 0xffffffb0b59c7408, RDX: 0x0103000200030203
RSP: 0xffffffb0c026ba20, RBP: 0xffffffb0c026ba90, RSI: 0xffffffb0b59c7000, RDI: 0xffffffa0b86e1af4
R8: 0xffffffa26417a61c, R9: 0xffffffa330116b50, R10: 0xffffffa0b86e1c00, R11: 0x0f0f0f0f0f0f0f0f
R12: 0xfffffe8330207000, R13: 0xffffffb0b59c7000, R14: 0x0000000000000001, R15: 0x0000000000000196
RFL: 0x0000000000010212, RIP: 0xffffff8003501296, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffffa26417a61c, Error code: 0x0000000000000000, Fault CPU: 0xa, PL: 1, VF: 5

Backtrace (CPU 10), Frame : Return Address
0xffffffb0c026b440 : 0xffffff80036bc66d
0xffffffb0c026b490 : 0xffffff80037ff073
0xffffffb0c026b4d0 : 0xffffff80037ef6aa
0xffffffb0c026b520 : 0xffffff8003661a2f
0xffffffb0c026b540 : 0xffffff80036bbf0d
0xffffffb0c026b660 : 0xffffff80036bc1f8
0xffffffb0c026b6d0 : 0xffffff8003ebee1a
0xffffffb0c026b740 : 0xffffff80037efa76
0xffffffb0c026b8c0 : 0xffffff80037ef75d
0xffffffb0c026b910 : 0xffffff8003661a2f
0xffffffb0c026b930 : 0xffffff8003501296
0xffffffb0c026ba90 : 0xffffff800373f6ed
0xffffffb0c026baf0 : 0xffffff800373f100
0xffffffb0c026bb30 : 0xffffff8003740f96
0xffffffb0c026bb60 : 0xffffff800374987c
0xffffffb0c026bc70 : 0xffffff800374e9f9
0xffffffb0c026bf00 : 0xffffff80037efcc0
0xffffffb0c026bfa0 : 0xffffff800366191f

Process name corresponding to current thread: AppleMobileDeviceHelper

Mac OS version:
20B29

Kernel version:
Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Kernel UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
KernelCache slide: 0x0000000003400000
KernelCache base: 0xffffff8003600000
Kernel slide: 0x0000000003410000
Kernel text base: 0xffffff8003610000
__HIB text base: 0xffffff8003500000
System model name: iMac19,2 (Mac-63001698E7A34814)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 1240397175968
Last Sleep: absolute base_tsc base_nano
Uptime : 0x00000120cd6ee2d8
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000
Wake : 0x0000000000000000 0x0000000eca20120c 0x0000000000000000
last started kext at 44477821393: >!AMikeyHIDDriver 131 (addr 0xffffff7fa2c95000, size 4096)
last stopped kext at 831027872628: >!ASMCRTC 1.0 (addr 0xffffff8004cac000, size 16384)
loaded kexts:
>!AMikeyHIDDriver 131
>!ATopCaseHIDEventDriver 4000.27
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>AGPM 119
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 4.0.0
@fileutil 20.036.15
@filesystems.autofs 3.0
@kext.AMDRadeonX5000 4.0.0
@kext.AMDRadeonServiceManager 4.0.0
>!AGraphicsDevicePolicy 6.1.27
>!A!IKBLGraphics 16.0.0
@AGDCPluginDisplayMetrics 6.1.27
>!AHDA 283.15
>pmtelemetry 1
>LuaHardwareAccess 1.0.16
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
|IO!BSerialManager 8.0.1f5
@DonT_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
>eficheck 1
>!A!ICFLGraphicsFramebuffer 16.0.0
@kext.AMD10000!C 4.0.0
>!A!ISlowAdaptiveClocking 4.0.0
>!AThunderboltIP 4.0.3
>!ASMCLMU 212
>!A!IPCHPMC 2.0.1
>!AGFXHDA 100.1.431
>!AMCCSControl 1.14
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.41.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!ASDXC 1.9.0
|!ABCM5701Ethernet 11.0.0
>!ABCMWLANBusInterfacePCIeMac 1
@filesystems.apfs 1677.50.1
>!AAHCIPort 346
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 310
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
>!AHIDKeyboard 222
>!AMultitouchDriver 4400.28
>!AInputDeviceSupport 4400.35
>!AHS!BDriver 4000.27
>IO!BHIDDriver 8.0.1f5
@kext.AMDRadeonX5400HWLibs 1.0
@kext.triggers 1.0
@kext.AMDRadeonX5000HWServices 4.0.0
>!AGraphicsControl 6.1.27
|IO!BHost!CUARTTransport 8.0.1f5
|IO!BHost!CTransport 8.0.1f5
>X86PlatformPlugin 1.0.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
|IOAVB!F 900.12
@plugin.IOgPTPPlugin 900.11
|IOEthernetAVB!C 1.1.0
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@!AGPUWrangler 6.1.27
>!ASMBusPCI 1.0.14d1
|IOAccelerator!F2 439.35.4
@kext.AMDSupport 4.0.0
|IOSlowAdaptiveClocking!F 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!AHDA!C 283.15
|IOHDA!F 283.15
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
@!AGraphicsDeviceControl 6.1.27
|IONDRVSupport 585
|IOGraphics!F 585
>!ASMBus!C 1.0.18d1
>usb.cdc.ncm 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AThunderboltPCIDownAdapter 4.1.1
>!AThunderboltDPInAdapter 8.1.4
>!AThunderboltDPAdapter!F 8.1.4
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
>!ABSDKextStarter 3
|IOSurface 289.3
@filesystems.hfs.encodings.kext 1
>!AThunderboltNHI 7.2.8
|IOThunderbolt!F 9.3.2
>!ABCMWLANCoreMac 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
|IOSkywalk!F 1
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
>corecapture 1.0.4
|IOAHCIBlock!S 332
|IONVMe!F 2.1.0
|IOAHCI!F 294
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 900.11
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 8.0.1f5
|IOReport!F 47
|IO!BPacketLogger 8.0.1f5
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.40.9
|IOUSBMass!SDriver 184.40.6
|IOSCSIBlockCommandsDevice 436.40.6
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.40.6
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

 

I am curently running After Effects on a:

iMac (Retina 4K, 21.5-inch, 2019),

Processor 3,2 GHz 6-Core Intel Core i7,

Memory 16 GB 2667 MHz DDR4

Graphics Radeon Pro Vega 20 4 GB

... and I just installed Big Sur an hour ago. After Effects started crashing before installing as I mentioned above a few days ago while working on some animations.

 

Thanks!

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Crash, Error or problem

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Please help - After Effects crashes

New Here ,
Nov 16, 2020

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Hi guys,

Can someone point me to a page were I can get some help. After Effects started crashing on me a few days ago and I am trying to figure out if I need to send my machine to the repair shop or it can be fixed somehow by reinstalling my OS.

 

This is the error that I get after the crash:

panic(cpu 10 caller 0xffffff80037efa76): Kernel trap at 0xffffff8003501296, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffffa26417a61c, CR3: 0x00000001a3a5f0eb, CR4: 0x00000000003626e0
RAX: 0x000000006aea62ca, RBX: 0xffffffb0b59c7400, RCX: 0xffffffb0b59c7408, RDX: 0x0103000200030203
RSP: 0xffffffb0c026ba20, RBP: 0xffffffb0c026ba90, RSI: 0xffffffb0b59c7000, RDI: 0xffffffa0b86e1af4
R8: 0xffffffa26417a61c, R9: 0xffffffa330116b50, R10: 0xffffffa0b86e1c00, R11: 0x0f0f0f0f0f0f0f0f
R12: 0xfffffe8330207000, R13: 0xffffffb0b59c7000, R14: 0x0000000000000001, R15: 0x0000000000000196
RFL: 0x0000000000010212, RIP: 0xffffff8003501296, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffffa26417a61c, Error code: 0x0000000000000000, Fault CPU: 0xa, PL: 1, VF: 5

Backtrace (CPU 10), Frame : Return Address
0xffffffb0c026b440 : 0xffffff80036bc66d
0xffffffb0c026b490 : 0xffffff80037ff073
0xffffffb0c026b4d0 : 0xffffff80037ef6aa
0xffffffb0c026b520 : 0xffffff8003661a2f
0xffffffb0c026b540 : 0xffffff80036bbf0d
0xffffffb0c026b660 : 0xffffff80036bc1f8
0xffffffb0c026b6d0 : 0xffffff8003ebee1a
0xffffffb0c026b740 : 0xffffff80037efa76
0xffffffb0c026b8c0 : 0xffffff80037ef75d
0xffffffb0c026b910 : 0xffffff8003661a2f
0xffffffb0c026b930 : 0xffffff8003501296
0xffffffb0c026ba90 : 0xffffff800373f6ed
0xffffffb0c026baf0 : 0xffffff800373f100
0xffffffb0c026bb30 : 0xffffff8003740f96
0xffffffb0c026bb60 : 0xffffff800374987c
0xffffffb0c026bc70 : 0xffffff800374e9f9
0xffffffb0c026bf00 : 0xffffff80037efcc0
0xffffffb0c026bfa0 : 0xffffff800366191f

Process name corresponding to current thread: AppleMobileDeviceHelper

Mac OS version:
20B29

Kernel version:
Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Kernel UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
KernelCache slide: 0x0000000003400000
KernelCache base: 0xffffff8003600000
Kernel slide: 0x0000000003410000
Kernel text base: 0xffffff8003610000
__HIB text base: 0xffffff8003500000
System model name: iMac19,2 (Mac-63001698E7A34814)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 1240397175968
Last Sleep: absolute base_tsc base_nano
Uptime : 0x00000120cd6ee2d8
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000
Wake : 0x0000000000000000 0x0000000eca20120c 0x0000000000000000
last started kext at 44477821393: >!AMikeyHIDDriver 131 (addr 0xffffff7fa2c95000, size 4096)
last stopped kext at 831027872628: >!ASMCRTC 1.0 (addr 0xffffff8004cac000, size 16384)
loaded kexts:
>!AMikeyHIDDriver 131
>!ATopCaseHIDEventDriver 4000.27
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>AGPM 119
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 4.0.0
@fileutil 20.036.15
@filesystems.autofs 3.0
@kext.AMDRadeonX5000 4.0.0
@kext.AMDRadeonServiceManager 4.0.0
>!AGraphicsDevicePolicy 6.1.27
>!A!IKBLGraphics 16.0.0
@AGDCPluginDisplayMetrics 6.1.27
>!AHDA 283.15
>pmtelemetry 1
>LuaHardwareAccess 1.0.16
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
|IO!BSerialManager 8.0.1f5
@DonT_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
>eficheck 1
>!A!ICFLGraphicsFramebuffer 16.0.0
@kext.AMD10000!C 4.0.0
>!A!ISlowAdaptiveClocking 4.0.0
>!AThunderboltIP 4.0.3
>!ASMCLMU 212
>!A!IPCHPMC 2.0.1
>!AGFXHDA 100.1.431
>!AMCCSControl 1.14
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.41.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!ASDXC 1.9.0
|!ABCM5701Ethernet 11.0.0
>!ABCMWLANBusInterfacePCIeMac 1
@filesystems.apfs 1677.50.1
>!AAHCIPort 346
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 310
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
>!AHIDKeyboard 222
>!AMultitouchDriver 4400.28
>!AInputDeviceSupport 4400.35
>!AHS!BDriver 4000.27
>IO!BHIDDriver 8.0.1f5
@kext.AMDRadeonX5400HWLibs 1.0
@kext.triggers 1.0
@kext.AMDRadeonX5000HWServices 4.0.0
>!AGraphicsControl 6.1.27
|IO!BHost!CUARTTransport 8.0.1f5
|IO!BHost!CTransport 8.0.1f5
>X86PlatformPlugin 1.0.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
|IOAVB!F 900.12
@plugin.IOgPTPPlugin 900.11
|IOEthernetAVB!C 1.1.0
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@!AGPUWrangler 6.1.27
>!ASMBusPCI 1.0.14d1
|IOAccelerator!F2 439.35.4
@kext.AMDSupport 4.0.0
|IOSlowAdaptiveClocking!F 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!AHDA!C 283.15
|IOHDA!F 283.15
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
@!AGraphicsDeviceControl 6.1.27
|IONDRVSupport 585
|IOGraphics!F 585
>!ASMBus!C 1.0.18d1
>usb.cdc.ncm 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AThunderboltPCIDownAdapter 4.1.1
>!AThunderboltDPInAdapter 8.1.4
>!AThunderboltDPAdapter!F 8.1.4
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
>!ABSDKextStarter 3
|IOSurface 289.3
@filesystems.hfs.encodings.kext 1
>!AThunderboltNHI 7.2.8
|IOThunderbolt!F 9.3.2
>!ABCMWLANCoreMac 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
|IOSkywalk!F 1
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
>corecapture 1.0.4
|IOAHCIBlock!S 332
|IONVMe!F 2.1.0
|IOAHCI!F 294
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 900.11
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 8.0.1f5
|IOReport!F 47
|IO!BPacketLogger 8.0.1f5
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.40.9
|IOUSBMass!SDriver 184.40.6
|IOSCSIBlockCommandsDevice 436.40.6
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.40.6
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

 

I am curently running After Effects on a:

iMac (Retina 4K, 21.5-inch, 2019),

Processor 3,2 GHz 6-Core Intel Core i7,

Memory 16 GB 2667 MHz DDR4

Graphics Radeon Pro Vega 20 4 GB

... and I just installed Big Sur an hour ago. After Effects started crashing before installing as I mentioned above a few days ago while working on some animations.

 

Thanks!

TOPICS
Crash, Error or problem

Views

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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I would never do an OS upgrade in the middle of a project or in the first two or three months of its release unless I had mirrored the boot drive so I could revert to a known working configuration in minutes instead of days. I currently have a backup less than 12 hours old of my entire system, all my footage is on a mirrored raid system that will hold 30TB of footage, and I have a mirrored boot drive that is about 2 weeks old just in case a security update fouls up my system. It takes about 20 minutes for me to replace my current boot drive from the clone, but it would take about 2 days to re-install from scratch. 

 

At this point. your best option is to uninstall all 3rd party plugins and scripts, use the Adobe Cleaner tool to clean out all Adobe Apps, make sure that everything Adobe is cleaned out, make sure that you don't have any suspicious 3rd party software installed, and then try a clean install of AE. If that doesn't work you'll have to go through the pain of a clean install of the previous working version of your OS. There's not much else you can do. 

 

In the future, get you a high-quality external drive, or better yet, a pair of them, and clone your boot drive. There are several inexpensive software solutions that will do that. When you get everything working, make a bootable clone of your main boot drive, copy it, then if you have further problems you can either just boot to the clone or restore your boot drive in just a few minutes.

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New Here ,
Nov 17, 2020

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Hi Rick,
 
Thank you for your suggestions. I have already tried to install a clean After Effects but I still have the issue. Went even further and  re istalled the hole Adobe Creative Suite because while trying to do some changes to a Photoshop file my computer crashed.

I did managed to do a few more tests with a few Sketch files and also run a heavely graphic multiplayer online game to rule out the possibility of my computer overheating.  My computer didn't restarted so my guess is Adobe Creative Suite is the culprit.

 

I will try to reinstall the suite again and hope for the best. I think I mentioned in my previous message that the iMac started to restart prior to my Big Sur update.

 

Also please excuse my inconsistencies writing in English, it is not my native language.

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