preview has strange horizontal lines [macOS] [AE]

[PIAPA]

Hi,

I am just setting up a new macbook pro 16"  and the footage in AE is not previewing correctly.

A solid red layer has black horizontal lines and pictures are totally pixelated.

Any ideas how to fix it?

many thanks

Title edited by Mod

[PIAPA]

Further update - on 200% or above it previews OK but on 100% or less or fit it distorts as above.

[germaryw76465430]

I am having the same issue - 100% or below is distorted on solid layers & footage.

[germaryw76465430]

100% view works normally in "Standard" workspace, but not in anything else

[Roland Kahlenberg]

This looks very much like a GPU Driver/Compatibility issue. A few users have found workarounds with very specific Project, Preferences and Composition settings. First off, it's a good idea to disable Hardware/GPU acceleration in the Project Dialog and in Preferences>Preview. If these do not resolve your issue,  leave the settings as they are and try different Composition View settings - Zoom Level as well as Resolution.

Then file a Bug Report and include all Hardware Specs, OS, Monitor Brand/Model and Resolution, GPU Model and GPU Driver version. If you found a sweet spot(s) in terms of settings, in AE, that does not result in this issue, then it is important to include these settings too.

[White Dragonfly · Accepted solution]

While AMD or Adobe sorts this out, I have found that simply turning on Rulers solves this issue. YMMV!

[PIAPA]

Thanks! Turning on rulers worked. I presume it is a bug in the software.

[Shivangi_Gupta]

Hi all,

Thanks for your patience. Adobe After Effects has a patch update released which provide a fix for the preview issues on 16" MacBook Pro. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

Let us know if you have any other questions.

Thanks,

Shivangi