Preview not playing back after a while

New Here ,
Aug 19, 2020

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So after working in a project for a while, I'll do a RAM preview and it won't play back. The timeline will cache as normal, but does not play back in the comp viewer. I can scrub through, but won't play back. This happens pretty consistently when working in any project, probably within about a half hour to an hour of working.

 

I've tried purging the memory and disk cache, but doesn't fix it. The only fix is to restart AE.

 

PC:

Ryzen 9 3950x

32GB Trident Neo ram

Nvidia 2080 super

Windows 10

AE ver 17.1.2

 

Sorry if this has been asked before, I couldn't find this specific issue.

Thanks!

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Preview not playing back after a while

New Here ,
Aug 19, 2020

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So after working in a project for a while, I'll do a RAM preview and it won't play back. The timeline will cache as normal, but does not play back in the comp viewer. I can scrub through, but won't play back. This happens pretty consistently when working in any project, probably within about a half hour to an hour of working.

 

I've tried purging the memory and disk cache, but doesn't fix it. The only fix is to restart AE.

 

PC:

Ryzen 9 3950x

32GB Trident Neo ram

Nvidia 2080 super

Windows 10

AE ver 17.1.2

 

Sorry if this has been asked before, I couldn't find this specific issue.

Thanks!

TOPICS
Preview

Views

29

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Aug 19, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hi ginag58033574,

 

Sorry for your issue with After Effects.

Would you mind checking if it's happening with all the files or a particular one? To start, you can reset the preferences of Afte Effects and see if that brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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Aug 20, 2020 0
New Here ,
Aug 25, 2020

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Thanks for the reply.

It definately happens with all files/projects. I'll try reseting the preferences and see what happens.

Thanks.

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Aug 25, 2020 0