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Preview Not Playingback

New Here ,
Apr 09, 2020

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I've been having a new problem where my footage won't playback and the composition won't play back either. The audio works and if I drag the adjustable knob to go throughout the project, I apologize I don't remember the technical term for it, it moves, but when I go to play it back and watch it, it doesn't play. I tried it on a new project, I tried it on an old project that worked. I don't know if I changed settings or something. I tried searching online for answers, but couldn't find anything.

 

It just looks like a still image with audio and when I scan through the footage or the project I can see movement, but when I play it back to edit it, it stays.

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Preview Not Playingback

New Here ,
Apr 09, 2020

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I've been having a new problem where my footage won't playback and the composition won't play back either. The audio works and if I drag the adjustable knob to go throughout the project, I apologize I don't remember the technical term for it, it moves, but when I go to play it back and watch it, it doesn't play. I tried it on a new project, I tried it on an old project that worked. I don't know if I changed settings or something. I tried searching online for answers, but couldn't find anything.

 

It just looks like a still image with audio and when I scan through the footage or the project I can see movement, but when I play it back to edit it, it stays.

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Error or problem

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62

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Apr 09, 2020 0
Most Valuable Participant ,
Apr 10, 2020

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Update your graphics driver, check your hardware acceleration settings.

 

Mylenium

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Apr 10, 2020 0
Adobe Employee ,
Apr 10, 2020

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Hi there,

 

Thanks for reaching out. Did Mylenium's suggestions help? If not, please provide us details about your system specifications (CPU, GPU, RAM, OS). Also, check if it's happening with particular footage.

Looking forward to your response.

 

Thanks,

Nishu

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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Updating my drivers didn't do anything. How do I know what settings to set my acceleration to? If it's accelerated. I didn't do anything with any accelerated settings nor do I know what that is. So it shouldn't have just stopped working. I first noticed it when I was doing some tutorials. I have a previous project that worked fine on Sunday when I was working on it. 

 

CPU: Intel Core i7-8700 3.20 GHz

GPU: Nvidia GeForce GTX 1060

Ram: 32 GB

OS: Windows

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Apr 10, 2020 0
Adobe Community Professional ,
Apr 10, 2020

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What is going on in the comp? What happens if you create a standard HD comp using one of the Composition Panel presets that is about 5 seconds long, add a new solid and set a couple of position keyframes to move the layer from one side of the frame to the other? 

 

If that test works then there is something going on in your comp that is preventing a proper preview. It could be any one of a couple hundred common user errors or format problems so we need details and screenshots that tell us what is going on in the comp in order to help you.

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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I just uninstalled and reinstalled After Effects because it was quick. I will see how it goes. Can I reply here if this happens again and I run into another wall?

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Apr 10, 2020 0
Adobe Employee ,
Apr 13, 2020

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Sure @edecker83, feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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Apr 13, 2020 0