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Problem starting the program

New Here ,
Aug 13, 2020

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- Hello! After I installed After Effect, the application does not want to open (a window pops up saying that there is no standard 3D module). IMG_20200813_153800.jpg

What can I do in this case?

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Problem starting the program

New Here ,
Aug 13, 2020

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- Hello! After I installed After Effect, the application does not want to open (a window pops up saying that there is no standard 3D module). IMG_20200813_153800.jpg

What can I do in this case?

TOPICS
Error or problem, FAQ

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63

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Aug 13, 2020 0
Most Valuable Participant ,
Aug 13, 2020

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Reinstall the program, this time with adequate user permissions. This happens if stuff gets blocked.

 

Mylenium

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Aug 13, 2020 0
New Here ,
Aug 17, 2020

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Mylenium, thanks for the advice!

 

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Aug 17, 2020 0
Adobe Employee ,
Aug 14, 2020

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Hi Екатерина5C0C,

 

Sorry for your issue.

I agree with Mylenium's suggestion. If reinstalling doesn't help, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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Aug 14, 2020 0
New Here ,
Aug 17, 2020

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nishu_kush, thanks for the advice! I was able to run the application. But now I can't import files into the after effect (a window pops up that cannot be closed)

IMG_20200817_180648.jpg

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Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Glad that it worked. Sorry I couldn't understand the error. What does it say? Is it the name of the file with "," and ">>"? If so, try renaming it to something simpler.

Let us know.

 

Thanks,

Nishu

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Aug 17, 2020 0