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Problem whith After Effects

New Here ,
Apr 27, 2020

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Hi everyone,

I installed the trial version o After Effects and when the program starts it displays this message:Capturar.JPGCapturar1.JPG

 

Can you tell me how to solve the problem?

 

Thanks

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Problem whith After Effects

New Here ,
Apr 27, 2020

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Hi everyone,

I installed the trial version o After Effects and when the program starts it displays this message:Capturar.JPGCapturar1.JPG

 

Can you tell me how to solve the problem?

 

Thanks

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Adobe Employee ,
Apr 27, 2020

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Hi Carlos,

 

Welcome to the Community and sorry for your issue.

Could you let us know your system specifications (CPU, GPU, RAM)? Also, what is the exact version of After Effects are you using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Meanwhile, try launching After Effects as administrator and see if it brings any change.

 

Let us know.

 

Thanks,

Nishu

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New Here ,
Apr 27, 2020

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Hi Nishu.

Sistem specifications:Capturar.JPG

The version is the last one.2020

I make download from cloud.

 

Best Regards 

Carlos

 

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Adobe Employee ,
Apr 28, 2020

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Thanks for sharing the information. Did running as administrator help? If not, try creating a new user account with admin rights and check if After Effects works in it.

 

Looking forward to your response.

 

Thanks,

Nishu

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