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Problem with Effects in After Effects 2020

Explorer ,
Aug 15, 2020

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I have a problem with this text box I purchased last year, Its all depends on the Effects 

It was work fine until After Effects 2020 was released, then that happened

There is a big black box around the text box, and I tried everything to get rid of it but I couldn't

Pls, help!

Ahmad-Hussein_0-1597480293551.png

 

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Problem with Effects in After Effects 2020

Explorer ,
Aug 15, 2020

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I have a problem with this text box I purchased last year, Its all depends on the Effects 

It was work fine until After Effects 2020 was released, then that happened

There is a big black box around the text box, and I tried everything to get rid of it but I couldn't

Pls, help!

Ahmad-Hussein_0-1597480293551.png

 

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Error or problem

Views

57

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Aug 15, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi Ahmad-Hussein,

 

Thanks for reaching out.

As you mentioned that it's a template. One of the effects applied can cause this. You can turn off the effects one by one to find out which one is causing the problem and then make changes to its values.

Let us know if it helps.

 

Thanks,

Nishu

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Aug 17, 2020 1
Explorer ,
Aug 26, 2020

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I did that, but unfortunately still not working

I found the effect causing this problem and I tried all values but it does not work

I really think the problem in After Effects 2020 last update 17.1.2, because it was work fine when I first update to 2020 then another update come and cause this problem

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Aug 26, 2020 0
Adobe Employee ,
Aug 26, 2020

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Thanks for trying that. It sounds like an issue with the specific file. You can downgrade the After Effects if you'd like and check your file. Here's how: https://helpx.adobe.com/in/download-install/using/install-previous-version.html

Let us know the outcome.

 

Thanks,

Nishu

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Aug 26, 2020 0