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problem with playback in after effects

New Here ,
Jul 16, 2020

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hello, 

 

i have a very good windows laptop for editing and video graphics projects,

i was working in after affects smoothly for long time, until recently i started having problems with playbacks! 

before even editing anything, i only drop the video i want to work on when i hit spacebar for a playback it starts lagging and looping and i can't stop it at all i need to shut down the whole software! 

 

i'm very upset i can't get my work done anymore what's the solution?! 

 

TOPICS
Crash, Error or problem, Performance, Preview

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problem with playback in after effects

New Here ,
Jul 16, 2020

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hello, 

 

i have a very good windows laptop for editing and video graphics projects,

i was working in after affects smoothly for long time, until recently i started having problems with playbacks! 

before even editing anything, i only drop the video i want to work on when i hit spacebar for a playback it starts lagging and looping and i can't stop it at all i need to shut down the whole software! 

 

i'm very upset i can't get my work done anymore what's the solution?! 

 

TOPICS
Crash, Error or problem, Performance, Preview

Views

35

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 16, 2020 0
Adobe Employee ,
Jul 17, 2020

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Hi sarazd,

 

Sorry for your issue.

Not being able to stop the preview is a known issue. The product team is working on a fix. 

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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Jul 17, 2020 0