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Problem with preview with specific files only

New Here ,
Oct 13, 2020

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Hello,

I have an issue with AE file. 

It is full of expressions an 3D objects in it along with glows and shadows. It has those plugins:

Screenshot 2020-10-13 at 17.34.09.png

When I am opening the file it is impossible to preview anything. It is very very slow....

It is so slow that I can't see how the animation is looking until I make a render and see the actual movie file. 

 

4 other people on the same or similar computer specs don't have those problems at all (I have seen shared screens as I couldnt believe it and I needed a proof 😉

Render time - on my machine over 3 hours. On other people - 30-40 minutes.

 

Yesterday I wiped my computer - reinstalled the system and AE and didn't install other plugins apart from the above and still the same results. I opened the file before installing those plugin - the same result.

My computer specs:

Screenshot 2020-10-13 at 17.41.16.png

It is a new machine - I have it for over a month but I am starting to thing that it might be a hardware problem?

I have opened different files I was working on like 3 weeks and those are running just fine.

I checked the AE preferences against my colleagues settings and those were the same. 

 

I just notice that when I am working - after like 20 minutes I can hardly move the timeline indicator so I need to cloes AE and when I am opening I can move it again.

 

One last thing - I have just stopped the render as it was over the 3 hours and Someone offered to do it for me which would be quicker and that window showed up:

Screenshot 2020-10-13 at 18.09.08.png

This is the frst time I have seen it and I am working on this file from last friday and I have stopped render before.

 

I will be greatful for any suggestions 🙂

 

 

 

TOPICS
Error or problem, Expressions, Performance, Preview

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Problem with preview with specific files only

New Here ,
Oct 13, 2020

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Hello,

I have an issue with AE file. 

It is full of expressions an 3D objects in it along with glows and shadows. It has those plugins:

Screenshot 2020-10-13 at 17.34.09.png

When I am opening the file it is impossible to preview anything. It is very very slow....

It is so slow that I can't see how the animation is looking until I make a render and see the actual movie file. 

 

4 other people on the same or similar computer specs don't have those problems at all (I have seen shared screens as I couldnt believe it and I needed a proof 😉

Render time - on my machine over 3 hours. On other people - 30-40 minutes.

 

Yesterday I wiped my computer - reinstalled the system and AE and didn't install other plugins apart from the above and still the same results. I opened the file before installing those plugin - the same result.

My computer specs:

Screenshot 2020-10-13 at 17.41.16.png

It is a new machine - I have it for over a month but I am starting to thing that it might be a hardware problem?

I have opened different files I was working on like 3 weeks and those are running just fine.

I checked the AE preferences against my colleagues settings and those were the same. 

 

I just notice that when I am working - after like 20 minutes I can hardly move the timeline indicator so I need to cloes AE and when I am opening I can move it again.

 

One last thing - I have just stopped the render as it was over the 3 hours and Someone offered to do it for me which would be quicker and that window showed up:

Screenshot 2020-10-13 at 18.09.08.png

This is the frst time I have seen it and I am working on this file from last friday and I have stopped render before.

 

I will be greatful for any suggestions 🙂

 

 

 

TOPICS
Error or problem, Expressions, Performance, Preview

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56

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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Make sure you update your plugins to the latest versions. Catalina broke a lot of things. I still have not updated because I make a living with my machine.

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Oct 13, 2020 1
New Here ,
Oct 13, 2020

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Hello - thank you!

Yes but other people have the same specs and the same system installed.

So they tested this file with the same plugins and all was fine.

 

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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All it takes is one line of 32-bit code in a plug-in to break any app in Catalina. Make sure your Video Copilot plug-ins are up-to-date. Check the GPU acceleration settings in the Project Settings  by pressing Shift + Alt/Option + Ctrl/Cmnd + ;

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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Hello - thank you for your time 🙂

I dont have any other plugins installed at the moment.

Those are my GPU settings - I checked both options and it slow in both cases.

Screenshot 2020-10-13 at 19.55.20.png

 

I noticed something else. Most of the times when I am opening the AE file the whole screen goes to black for 3-5 seconds and then back to normal with AE window loading.

It was happening from the beginning when I got this computer but now I am thinking maybe there is something wrong with the hardware after all? I just ignored all the signes?

 

I have also checked RAM and all seems to be ok there:

Screenshot 2020-10-13 at 20.01.01.png

 

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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Try opening up your preferences and make sure that you have a multiple of 4GB assigned to other applications. I suggest you assign 8 to other apps. AE does not like uneven numbers in memory allocation and Dynamic Link for things like Camera Tracking and Warp Stabilizing and especially Content-Aware Fill is very sensitive to memory allocation.

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Oct 13, 2020 0
New Here ,
Oct 14, 2020

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Good morning - I did assign 8GB and it didnt change a thing.

But thank you for all the suggestions - it must be the hardware problem. 

But it is so weird as I am testing my previus files - currently rendering  - and it all seems to be ok and those files are much bigger and slower to work with.

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Oct 14, 2020 0