Problema con la última versión de After Effects

New Here ,
Sep 16, 2020

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Al intentar iniciar after effects me salta el siguiente mensaje: "after effects no se puede escribir en el directorio de cache de fuentes", y tras eso se cierra el programa.

He intentado desinstalarlo todo varias veces pero sigue saliendo el mismo fallo.

¿Alguien sabe como solucionarlo?

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1 Correct Answer

Adobe Community Professional , Sep 16, 2020
Jose Panadero Adobe Community Professional , Sep 16, 2020
Has probado a pulsar con el botón derecho sobre el icono de la aplicación e indicar que quieres abrirla como Administrador? 

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Adobe Community Professional ,
Sep 16, 2020

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Deberías intentar eliminar las preferencias antes de cualquier otro paso, aunque tiene pinta de ser un problema de permisos. Para eliminar las preferencias manten pulsadas las teclas COMANDO+OPTION+CLICK en Mac OS o CONTROL+ALT+CLICK justo cuando abras la aplicación. Debería aparecer una ventana preguntando si quieres eliminar las preferencias.

 

Para el tema de permisos necesito saber si usas PC o MAC para tratar de indicarte cuál es la ruta que debes chequear para ver si los permisos están bien.

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New Here ,
Sep 16, 2020

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Tengo pc

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Adobe Community Professional ,
Sep 16, 2020

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Has probado a pulsar con el botón derecho sobre el icono de la aplicación e indicar que quieres abrirla como Administrador? 

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PATRICIA5E82 AUTHOR LATEST
New Here ,
Sep 17, 2020

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Lo acabo de probar y me ha dejado entrar, muchas gracias

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Adobe Employee ,
Sep 17, 2020

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Hi PATRICIA5E82,

 

Sorry for your issue with After Effects.

I agree with Jose_Panadero, it could be permission related issue if not an issue with the preferences. If resetting preferences didn't help, try changing the permissions for the following folders:

C:\Users\Username\AppData\Local\Adobe

C:\Users\Username\AppData\Roaming\Adobe

Here's how: https://www.windowscentral.com/how-take-ownership-files-and-folders-windows-10

Let us know if changing the permissions or as suggested by Jose_Panadero, running After Effects as administrator helps.

Looking forward to your response.

 

Thanks,

Nishu

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