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I saw a forum regarding this exact problem, and they suggested a uninstall-reinstall of the ae program. the only way i know how to do that is through the creative cloud application- but the thing is my after effects isn't registered on my adobe account. because i immediately started working and adding plugins to my program without logging into an account- so now i have no idea what to do. my ae cc 2017 program came with my brand new hp laptop, running:
windows 10
AMD Athlon Silver 3050U with Radeon graphics
i would greatly appreciate someone getting back to me as soon as possible, please do inform me if i need to provide some extra information.
many thanks
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Sounds like you're using an "unregistered" copy of AE. AE doesn;t normally come pre-installed on laptops. Maybe someone sold you an illegal version? I would suggest contacting Adobe customer support and explain to them what's happened. If you've paid for a legal copy of AE or a subscription to CC then I'm sure they'll do all they can to help you.