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"Stuck" Image in Transparent Background

Explorer ,
Aug 12, 2013

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After Effects 11.0.2.11

Mac OS 10.7.4

A "ghost" frame from an old movie is stuck in the transparent / checkerboard background.  Always the same movie / frame.   Even in a new comp without any layers this old quicktime movie shows up.  Was a moving movie, this ghost effect is now just a single still frame.   Put one item in the comp and it disappears.  Turn off the eyeball for all of the layers and the ghost image comes back.

Does not show up in final renders .. yet.   Mostly in just (Auto / Half) rez comp viewer previews.

I've tried deleting prefs.    Cleared disk cache.    Cleared Conformed Media Cache.  Restarted the program.    Restarted the computer.      It's been like this for weeks.

Now it has started showing WITH other layers "on".  This is new.   Makes it tough to work.

IT department says they have no idea, that "we'll have to wipe your entire computer" but before going THAT route wanted to see if anyone else has ever had this problem and if they've discovered a solution.

Thanks,

Marc

In these examples below this "rooftop scene" not only isn't supposed to be in the image, it's not even in the AE project file.       

Ghost A - Look Ma, No Layers.jpg

Here it is actually with other layers set to "on" which has never happened before:

Ghost C.jpg

OK I found the problem, it comes from when you display AE on multiple screens. It is rely to specific graphic hardware i guess. As already mentioned above : clear cache AND clear ...AppData\Roaming\Adobe\After Effects files. Have a good one

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"Stuck" Image in Transparent Background

Explorer ,
Aug 12, 2013

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After Effects 11.0.2.11

Mac OS 10.7.4

A "ghost" frame from an old movie is stuck in the transparent / checkerboard background.  Always the same movie / frame.   Even in a new comp without any layers this old quicktime movie shows up.  Was a moving movie, this ghost effect is now just a single still frame.   Put one item in the comp and it disappears.  Turn off the eyeball for all of the layers and the ghost image comes back.

Does not show up in final renders .. yet.   Mostly in just (Auto / Half) rez comp viewer previews.

I've tried deleting prefs.    Cleared disk cache.    Cleared Conformed Media Cache.  Restarted the program.    Restarted the computer.      It's been like this for weeks.

Now it has started showing WITH other layers "on".  This is new.   Makes it tough to work.

IT department says they have no idea, that "we'll have to wipe your entire computer" but before going THAT route wanted to see if anyone else has ever had this problem and if they've discovered a solution.

Thanks,

Marc

In these examples below this "rooftop scene" not only isn't supposed to be in the image, it's not even in the AE project file.       

Ghost A - Look Ma, No Layers.jpg

Here it is actually with other layers set to "on" which has never happened before:

Ghost C.jpg

OK I found the problem, it comes from when you display AE on multiple screens. It is rely to specific graphic hardware i guess. As already mentioned above : clear cache AND clear ...AppData\Roaming\Adobe\After Effects files. Have a good one

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Aug 12, 2013 7
Most Valuable Participant ,
Aug 12, 2013

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Sounds liek a graphics hardware issue. Turn off all that stuff:

http://myleniumblog.com/2012/05/15/make-cs6-work-for-you/

Mylenium

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Aug 12, 2013 0
Aug 12, 2013

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We fixed a lot of caching bugs in After Effects CC (12.0). Have you tried in that version?

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Aug 12, 2013 0
New Here ,
Nov 21, 2013

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I am having a similar issue.  Every new or empty comp on this computer has this ghost image.  If I "Save Frame as"--"File"  I get a png with the ghost image.  If I try "Save Frame as"--"Photoshop Layers"  I get error, "cannot save a layered file because there are no active video layers at this current time."  If I have media encoder render it as mp4 no ghost image.

Using AE CC 12.1.0.168

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Nov 21, 2013 0
New Here ,
Nov 25, 2013

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I'm working in AE CC 12.0.0.404

Same exact thing happening here. Ghost frame is always underneath my layers. Its weird because if I only have one layer, when I move the position of that layer, the ghost image follows...but if I hide the layer, the image is still there. The image renders if there is not a layer on top of it.

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Nov 25, 2013 0
Nov 25, 2013

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Start by clearing the disk cache (which you can do from the Edit > Purge menu).

Also, you should be using After Effects CC (12.1), which includes a lot of bug fixes.

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Nov 25, 2013 6
New Here ,
Nov 25, 2013

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Already cleared cache several times...Restarted computer...

Like I stated in my original post using CC 12.1

Any other ideas

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Nov 25, 2013 0
Nov 25, 2013

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I was responding to grolarmedia.

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Nov 25, 2013 0
New Here ,
Nov 26, 2013

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Thanks for the help. I cleared cache, updated AE and restarted and it looks like its back to normal. So definitely a caching issue. Thanks again and good luck haknudsen!

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Nov 26, 2013 1
Community Beginner ,
Jan 05, 2014

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I'm having the same problem on my windows 7 notebook. Everytime I open a new comp a ghost image out of an other comp is there. I noticed I can only see it with the resolution set to 1/3 but after a restart of my pc an other ghost image from an other comp apears when I swith to 1/4. So now I have to diffrent images in the background one on 1/3 and one on 1/4. The image is only visable when there is no layer at that moment.

I already deleted the cache etc.

I have version 12.2.0.5.2

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Jan 05, 2014 0
Community Beginner ,
Jan 09, 2014

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It's crazy. I installed new ram and ssd today, so I installed everything including windows 7 home professional 64 bit from scratch including after effects CC of course.

After working for about 4 hours the problem occures again!

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Jan 09, 2014 0
Jan 09, 2014

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We're having a hard time reproducing this. I've forwarded this to one of my coworkers who has been trying to get more information about this bug. If she responds asking you for more information, please help her out so that we can isolate and fix this problem.

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Jan 09, 2014 0
Community Beginner ,
Jan 09, 2014

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Thx Todd!

Here is some more info

my machine: dell xps 502l

Windows Home premium 64 bit

intel  i7-2670

16 gb ram

Geforce GT 540m

Yesterday I did some rendering, and while exporting at the half resolution setting the ghost image showed in the final rendering during empty moments in the comp, just as it did before at 1/2 resolution in comp window. it also showed up in the ram preview also when it was saved to a avi file and in the normal preview,

Exporting at full resolution was no problem. Note that now after the reinstallation of everything the image changed and so far it only appears when I choose 1/2 resolution in the composition video. Before different images also appeared in 1/4 and 1/3 but never in full resolution. I deactivated cuda for raytracing but no difference.

But the problem seems to only occur in compositions with a resolution of 5184x3454. When I create a comp with this settings it has the ghost image in the background. Creating a comp with just 1 pixel difference and the image is gone. Changing the resolution in an existing comp who has the image will make it go away. Changing it back, brings it up again. Note that 5184x3454 is the original resolution of the footage (imported jpeg frames as a sequence)

Of course I wiped the cash and everything multiple times.

All drivers are up to date

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Jan 09, 2014 2