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regular crashes

Explorer ,
Jun 08, 2020

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I am getting regular crashes in After Effects and Media Encoder that only the Task Manager can extract me from. Is there a document that has steps one takes to clean up and tune up things like caches that I can do to narrow things down? A side effect?- my Windows 10 laptop takes 15 minutes to cold boot rather than the usual 2 minutes.

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regular crashes

Explorer ,
Jun 08, 2020

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I am getting regular crashes in After Effects and Media Encoder that only the Task Manager can extract me from. Is there a document that has steps one takes to clean up and tune up things like caches that I can do to narrow things down? A side effect?- my Windows 10 laptop takes 15 minutes to cold boot rather than the usual 2 minutes.

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Crash

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139

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Jun 08, 2020 0
Adobe Employee ,
Jun 09, 2020

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Hi dales47029873,

 

Sorry for your issue. We'd need more information so that we can understand what's happening and help accordingly.

  1. Does After Effects and Media Encoder crashes at launch or working?
  2. Is there any error message that you see?
  3. What are your system specifications (CPU, GPU, RAM, OS)?

We're here to help, just need more info.

 

Thanks,

Nishu

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