Highlighted

Screen crash after upgrading

New Here ,
May 07, 2020

Copy link to clipboard

Copied

sss.png

 

i make tutorial videos about adobe platforms.

 

while editing fonts and screen became blurly and crashed... i can't see anything..

 

it was okay beginning but i really have no idea why that happens....

 

this problem came out after upgrading latest version.

TOPICS
Crash

Views

161

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Screen crash after upgrading

New Here ,
May 07, 2020

Copy link to clipboard

Copied

sss.png

 

i make tutorial videos about adobe platforms.

 

while editing fonts and screen became blurly and crashed... i can't see anything..

 

it was okay beginning but i really have no idea why that happens....

 

this problem came out after upgrading latest version.

TOPICS
Crash

Views

162

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 07, 2020 0
Adobe Employee ,
May 08, 2020

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out. Please share the following information so that we can troubleshoot the issue properly:

  1. Does it crash only when you try to change/edit text?
  2. Is it happening with a particular font?
  3. What is the exact version of After Effects are you using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
  4. If it generates a crash report, please share it. Here's how you can find it: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-comput...

Looking forward to your response.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 08, 2020 0