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Sorry, your account is not valid on this device. Please try again with school ID

New Here ,
Jul 10, 2020

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I used to use a school ID (Gmail account) to use After Effects on my personal computer. But since the school isn't paying anymore, I can't use it through my school ID. So I decided to purchase After Effects with my personal account and computer. When I opened the application it told me this, "Sorry, your account is not valid on this device. Please try again with school ID." I have purchased it and still can't use it. I did some research and some sources told me that the reason why I can't use it is because of a shared license. I tried deactivating it but didn't know what to do after downloading the Adobe Licensing Toolkit. Is there any way I can solve this issue?

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Sorry, your account is not valid on this device. Please try again with school ID

New Here ,
Jul 10, 2020

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I used to use a school ID (Gmail account) to use After Effects on my personal computer. But since the school isn't paying anymore, I can't use it through my school ID. So I decided to purchase After Effects with my personal account and computer. When I opened the application it told me this, "Sorry, your account is not valid on this device. Please try again with school ID." I have purchased it and still can't use it. I did some research and some sources told me that the reason why I can't use it is because of a shared license. I tried deactivating it but didn't know what to do after downloading the Adobe Licensing Toolkit. Is there any way I can solve this issue?

TOPICS
Error or problem

Views

75

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 10, 2020 1
Adobe Community Professional ,
Jul 15, 2020

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Have you also tried to download Creative Cloud desktop app and signed in?

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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