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spacebar won't play back preview

Community Beginner ,
Jun 26, 2019

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For a while I had After Effects cc 2018 and experienced no issues, until about 7 months into having it. I'm not sure what I did to cause this issue but whenever I pressed the spacebar on my mac to toggle playback of my preview, it would switch to the hand tool, and wouldn't play my preview no matter what. It didn't matter if I held or just pressed the spacebar, it would toggle between the pointer and hand tool. I even tried assigning a new shortcut in the preview pannel and just using the play button, but to no prevail. I uninstalled cc 2018 and switched to cc 2019, thinking that it might have just been a bug in the system I was using. For a month or so things went smoothly but a few days ago the same problem started up again. It's crucial that I'm able to use ae since it's my way of earning money. If anyone can help me please reply!

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spacebar won't play back preview

Community Beginner ,
Jun 26, 2019

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For a while I had After Effects cc 2018 and experienced no issues, until about 7 months into having it. I'm not sure what I did to cause this issue but whenever I pressed the spacebar on my mac to toggle playback of my preview, it would switch to the hand tool, and wouldn't play my preview no matter what. It didn't matter if I held or just pressed the spacebar, it would toggle between the pointer and hand tool. I even tried assigning a new shortcut in the preview pannel and just using the play button, but to no prevail. I uninstalled cc 2018 and switched to cc 2019, thinking that it might have just been a bug in the system I was using. For a month or so things went smoothly but a few days ago the same problem started up again. It's crucial that I'm able to use ae since it's my way of earning money. If anyone can help me please reply!

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Adobe Community Professional ,
Jun 26, 2019

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You can assign another key for playback in the Preview panel, for example, you can use the "0" on your numbers keypad to playback the work area range. If you have tried with different software versions and that does not solve your problem, maybe the problem is in the keyboard, have you tried with another keyboard? Another thing that you could try is to delete the After Effects preferences file. Hold CTRL+ALT+SHIFT as soon as you open After Effects and you will be prompted to delete the preferences file.

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Community Beginner ,
Jun 26, 2019

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i have a macbook pro so i cant switch keyboards nor can i use the "0" on the numbers keypad. I will try the prefrences thing tho, thank you!

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Community Beginner ,
Jun 26, 2019

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i opened after effects to try and delete the preferences file but that didn't work either. Do you possibly know a service number I can call to ask about my problem?

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Adobe Community Professional ,
Jun 27, 2019

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You can use CTRL+0 to preview your composition. The phone number depends on your country, enter into adobe.com to check the support options.

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Community Beginner ,
Jun 27, 2019

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I'm from the United States, are you aware of what the numer would be? I tried calling one of the numbers on the Adobe website but it said that I couldn't get support over the phone for After Effects.

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Adobe Community Professional ,
Jun 27, 2019

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There is no phone support for After Effects.

Go here:

Contact Customer Care

and

Customer Care Click Here.png

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New Here ,
Dec 11, 2019

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Hi, were you able to figure out and fix this issue? I'm having the same problem as well, and from what I can tell from my Google search, so are a lot of other people but nobody seems to have an answer. 

My problem is the same as yours except in addition, when I try to close out of AE after this starts happening the entire system freezes. I have to use Task Manager to quit AE. And lately, even when I open up my project file, the problem is happening right off the bat, I can't even play it once. If you or anyone else has any insight to this problem, it'd be much appreciated! 🙂 

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Participant ,
Mar 25, 2020

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I hope somebody finds out what triggers this soon! 

CAn't think of any reason why AE suddenly won't allow itself to stop playing

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Explorer ,
Apr 02, 2020

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I'm having the same issue. Started a few days ago. AE will playback using the spacebar one minute, and then not the next. Did the reset preferences thing and that doesn't seem to help. Maybe time to uninstall and reinstall??

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Participant ,
Apr 02, 2020

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Have been advised to check audio output is the same as default system. Also try closing waveforms in the timeline. This neeeeeds fixing , as we nee dto be able to choose our audio hardware independantly of wider system. try changing audio settings. I was working with 44hz wavs from VO artists as they can never supply 48hz no matter how many times you ask for them

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Explorer ,
Apr 02, 2020

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Hi. Thanks for the idea. Unfortunately, it didn't work for me. It seems that just this one project is corrupt, as other ones I'm opening work fine. Sadly, using the dependencies option, collecting files and copying them into a new project doesn't help. Still stumped.

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New Here ,
Apr 02, 2020

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I have this problem too, whenever I play the ram preview, after a few minutes it stops working, and can only be reset if I purge memory, but only fixes the issue for another few minutes. Restarting my PC and After Effects does not seem to help either

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Explorer ,
Apr 02, 2020

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I ended up identifying two pre-comps that were causing the issue. When I deleted them and rebuilt using single layers, it worked fine. What's odd is that the same two pre-comps appear about 15 seconds earlier in the same timeline and work fine. Not sure why, but after 4 hours, I'm back at work. Thanks to all.

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New Here ,
May 20, 2020

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One trick that works for me, whenever the space bar seemingly randomly stops playing back:
Go to Edit > Preferences > Audio Hardware, change your "Default Output" and click OK.
For some reason, the space bar works again after that...

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New Here ,
May 23, 2020

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It happened after I cleaned cache in preference. 

Problem was solved after I restarted AE.

 

 

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Sep 24, 2020

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This worked like a charm. Thanks jereben...

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