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Starting crush

New Here ,
Oct 07, 2020

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I have installed AE many times and it's always the same problem. After installing I tried to open it but it always stop on "Cleaning". I have a gamer PC with NVIDIA GEFORCE. I already have Photoshop, Lightroom, Encoder and even Avid media Composer and Pro Tools. Everything is working well. Please help me, I have project to do. Thank you.

Adobe Community Professional
Correct answer by Szalam | Adobe Community Professional

Could you please go into a bit more detail?

Is it crashing or just hanging? Do you get any error messages?

What do you mean by it stopping on "cleaning"?

What is your OS? What is your actual hardware?

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Crash, Error or problem, How to

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Starting crush

New Here ,
Oct 07, 2020

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I have installed AE many times and it's always the same problem. After installing I tried to open it but it always stop on "Cleaning". I have a gamer PC with NVIDIA GEFORCE. I already have Photoshop, Lightroom, Encoder and even Avid media Composer and Pro Tools. Everything is working well. Please help me, I have project to do. Thank you.

Adobe Community Professional
Correct answer by Szalam | Adobe Community Professional

Could you please go into a bit more detail?

Is it crashing or just hanging? Do you get any error messages?

What do you mean by it stopping on "cleaning"?

What is your OS? What is your actual hardware?

TOPICS
Crash, Error or problem, How to

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 07, 2020 0
Adobe Community Professional ,
Oct 07, 2020

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Could you please go into a bit more detail?

Is it crashing or just hanging? Do you get any error messages?

What do you mean by it stopping on "cleaning"?

What is your OS? What is your actual hardware?

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Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Oct 07, 2020 0
New Here ,
Oct 08, 2020

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Hi thank you for your responde. Sorry about my english. Ok, so it's just hanging and never get to open. I'm on Windows 10 and OS is 64 with prossesor : Intel (R) Core(TM) i5-7300HQ 2.50GHz

This is when it hanging. it's in french so "Nettoyage" is cleaning and "Gestionnaire CEP" I think it's "manager CEP".

Capture d’écran 2020-10-09 014156.jpg

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Oct 08, 2020 0