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System compatibility report: Unsupported Video Driver Intel HD graphics 620 [AE 2020] [Windows 10]

New Here ,
Apr 19, 2020

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System compatibility report: Unsupported Video Driver Intel HD graphics 620 [AE 2020] [Windows 10]

New Here ,
Apr 19, 2020

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Apr 19, 2020 0
New Here ,
Apr 19, 2020

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any help please ??

 

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Apr 19, 2020 0
Adobe Employee ,
Apr 20, 2020

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Hi there,

 

Thanks for reaching out. It looks like the GPU drivers installed on your computer are old and need to be updated.

I researched and found the latest drivers for both of your GPUs:

Nvidia - https://www.nvidia.com/Download/driverResults.aspx/159424/en-us

Intel - https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620

Once installed, I'd recommend you to verify the installtion: https://www.intel.com/content/www/us/en/support/articles/000005589/graphics-drivers.html

 

Let us know if it helps.

 

Thanks,

Nishu

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Apr 20, 2020 0