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System compatibility report: Unsupported Video Driver Intel HD graphics 630 [AE 2020] [Windows 10]

New Here ,
Nov 21, 2019

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Hi All

 

I just got AE 2020 but when I launch it it says that intel hd 630 graphics are not supported.

 

Capture.PNG

 

I have the application set to use the preferred Nvidia graphics card in the Nvidia control panel.

 

Capture.PNG

 

And Mercury GPU Acceleration (CUDA) set in the Project Settings of AE. Still getting this issue every time I open AE. Is this a known bug and would it have an affect on the performance of AE?

 

System specs:

 

24 GB DDR4 RAM

Intel i7 7700HQ

Nvidia GTX 1050

AE 2020 version 17.0.0 Build 557

 

title edited by Mod

Hi there,

 

Thanks for reaching out. The system details you've shared are good enough to run After Effects. We're here to help you with the application.

 

Please install it  and then restart the computer.

 

Let us know if it brings any change.

 

Thanks,

Shivangi

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System compatibility report: Unsupported Video Driver Intel HD graphics 630 [AE 2020] [Windows 10]

New Here ,
Nov 21, 2019

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Hi All

 

I just got AE 2020 but when I launch it it says that intel hd 630 graphics are not supported.

 

Capture.PNG

 

I have the application set to use the preferred Nvidia graphics card in the Nvidia control panel.

 

Capture.PNG

 

And Mercury GPU Acceleration (CUDA) set in the Project Settings of AE. Still getting this issue every time I open AE. Is this a known bug and would it have an affect on the performance of AE?

 

System specs:

 

24 GB DDR4 RAM

Intel i7 7700HQ

Nvidia GTX 1050

AE 2020 version 17.0.0 Build 557

 

title edited by Mod

Hi there,

 

Thanks for reaching out. The system details you've shared are good enough to run After Effects. We're here to help you with the application.

 

Please install it  and then restart the computer.

 

Let us know if it brings any change.

 

Thanks,

Shivangi

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Adobe Employee ,
Nov 21, 2019

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Hi there,

 

Thanks for reaching out. The system details you've shared are good enough to run After Effects. We're here to help you with the application.

 

Please install it  and then restart the computer.

 

Let us know if it brings any change.

 

Thanks,

Shivangi

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New Here ,
Nov 22, 2019

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Thanks Shivangi. It works!

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Adobe Employee ,
Dec 06, 2019

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Happy to help! 🙂

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New Here ,
Dec 10, 2019

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New Here ,
Jan 24, 2020

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i have xeon e5420 and 16 gb ram also nvidia gt 630 2gb ddr3 but same issue

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New Here ,
Feb 05, 2020

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Hi,

 

Thank, I have been getting the same errors. However I do install the fix, and then after effects runs properly for a day or two and then I get the same error message.

 

Please advise

 

 

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New Here ,
Feb 21, 2020

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im having the same issue. i think its some kind of bug. 
Intel Core i7 7700HQ @ 2.80ghz

16gb ddr5 ram

nvidia gtx 1050 ti

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Community Beginner ,
Feb 11, 2020

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I'm having the same issue both with the Unsupported Video Driver and when I go on the Install Intel Graphics driver page on adobe and try to download the file and extract evertyhing and run the download as the administator the pop up comes up as does not meet miniuem requirments.  I'm running an intel(r) core(tm) i5-4570 cpu @ 3.20ghz with 8GB of RAM on a 64 bit oprating system windows 10 and also a  NVIDIA GeForce GTX 1050 Ti on the same computer, i just upated all my adobe creative cloud programs on the 2/11/2020 and just started having these issues.

Help please? 

 
 

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New Here ,
Feb 21, 2020

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I have the exaxt same issue. Did you find a solution?

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New Here ,
Mar 11, 2020

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I don't know if this will solve your problem or not but I was constantly receiving the same error as OP.  I was also facing driver errors when trying to use my Oculus Rift.

 

Oddly rolling back my Intel driver cured both my Premiere and Oculus driver issues.  I didn't update the driver to the new one afterwards either, I'm just running the older driver.

 

Hope this helps you folks.

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New Here ,
Feb 11, 2020

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System compatibility report: Unsupported Video Driver Intel UHD graphics 620
[AE 2020] [Windows 10]
 
 
Please solve the problem9.JPG
 

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