System compatibility report: Unsupported Video Driver Intel HD graphics 630 [AE 2020] [Windows 10]

[RiaanLaubscher]

Hi All

I just got AE 2020 but when I launch it it says that intel hd 630 graphics are not supported.

I have the application set to use the preferred Nvidia graphics card in the Nvidia control panel.

And Mercury GPU Acceleration (CUDA) set in the Project Settings of AE. Still getting this issue every time I open AE. Is this a known bug and would it have an affect on the performance of AE?

System specs:

24 GB DDR4 RAM

Intel i7 7700HQ

Nvidia GTX 1050

AE 2020 version 17.0.0 Build 557

title edited by Mod

[Shivangi_Gupta · Accepted solution]

Hi there,

Thanks for reaching out. The system details you've shared are good enough to run After Effects. We're here to help you with the application.

• What happens when you click on Fix?
• There must be a dedicated Intel GPU on your device. I found that there has been a driver released for Intel HD 630 GPU around a week ago. Check it out : https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630

Please install it  and then restart the computer.

Let us know if it brings any change.

Thanks,

Shivangi

[RiaanLaubscher]

Thanks Shivangi. It works!

[Shivangi_Gupta]

Happy to help! 🙂

[FWAL]

moved to a new topic https://community.adobe.com/t5/premiere-pro/pr-2020-compatibility-report-unsupported-video-driver-in...

[Link-kenway_2004]

i have xeon e5420 and 16 gb ram also nvidia gt 630 2gb ddr3 but same issue

[st52509119]

Hi,

Thank, I have been getting the same errors. However I do install the fix, and then after effects runs properly for a day or two and then I get the same error message.

Please advise

[Estudio Alejandro Tapia]

im having the same issue. i think its some kind of bug. 
Intel Core i7 7700HQ @ 2.80ghz

16gb ddr5 ram

nvidia gtx 1050 ti

[emmanuelshamenda]

I'm having the same issue both with the Unsupported Video Driver and when I go on the Install Intel Graphics driver page on adobe and try to download the file and extract evertyhing and run the download as the administator the pop up comes up as does not meet miniuem requirments.  I'm running an intel(r) core(tm) i5-4570 cpu @ 3.20ghz with 8GB of RAM on a 64 bit oprating system windows 10 and also a  NVIDIA GeForce GTX 1050 Ti on the same computer, i just upated all my adobe creative cloud programs on the 2/11/2020 and just started having these issues.

Help please? 

[hazelwatson]

I have the exaxt same issue. Did you find a solution?

[Samfeegan]

I don't know if this will solve your problem or not but I was constantly receiving the same error as OP.  I was also facing driver errors when trying to use my Oculus Rift.

Oddly rolling back my Intel driver cured both my Premiere and Oculus driver issues.  I didn't update the driver to the new one afterwards either, I'm just running the older driver.

Hope this helps you folks.

[Ayman Ayad]

System compatibility report: Unsupported Video Driver Intel UHD graphics 620

[AE 2020] [Windows 10]

Please solve the problem

[Tabizh]

try this https://www.youtube.com/watch?v=w-wJ8lyL_mQ&feature=youtu.be

[vamsee9]

i have same problem and i tried your solution but intel drivers are up to date but still same error it shows 

[Shivangi_Gupta]

Hi there,

We're sorry for the delay in response. We appreciate that you tried to troubleshoot the issue before contacting us.

Could you confirm the driver version for Intel GPU installed on your computer?

We'll stand by!

Thanks,

Shivangi

[Felipe Calleja]

Hi,

I have the exact same problem. A few months ago i was able tu run After Effects an Premiere with no problems but now i get a Unsupported Video Driver message. When i try to fix it, the driver version downloaded i got an unsupported version message (i have an Intel 4600 GPU), i tried installing the latest version of the driver, installing a previous version of premiere and after effects, but nothing seems to work.  By the way, if i click on "continue with known issues" the program crushes, so i can't even open the programms.

The rest of the suite (photoshop, illustrator, indesign, etc. have no problems running). I have read that Intel is no longer giving updates to old GPUs

Is there a way to get mi programms running again? Or perhaps getting an older version that runs on mi PC (CC 2017 for example)?

I have an intel i7-4790 CPU, 3.60 GHz, 16 GB RAM, Intel HD 4600 integrated GPU and dedicated AMD Radeon HD 8490, both drivers updated to its latest versions.

Thanks

[ahmedusman861]

Hi,

i am having the same issue even after installing the graphic drivers.

I think it is some kind of bug.

so you should check it out and fix it.

thanks alot.

[FlyNAce]

I'm having the same issue now with an Intel HD 620 every time I try to open Premier Pro 2020.  Was okay until I clicked on Adobe Update All last week!!!  Now I can't get anything to run on my HP laptop... but it's okay on my HP PC running a different driver!  It must be a bug!?

[Rameez_Khan · Accepted solution]

Here is a detailed post about the System Compatibility Report:

 

FAQ: What is System Compatibility Report in After Effects and Premiere Pro

[Rodrigo Pafs]

Same problem here, dont know what to do anymore. 😞

[ni8 · Accepted solution]

I have Radeon R7 240 gpu but i still have the intel error ?