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System compatibility report with adobe after effect and premier

Community Beginner ,
Oct 22, 2020

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Hi everyone

please I have this problem which you can see it in the image (System compatibility report).

I investing a lot of time in that problem, but did not help me!!

I hope someone can support me

 

please have a look on my System Specs on Windows 10:


OS Name: Microsoft Windows 10 pro
Processor: intel(R) core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s)
Total physical Memory 32.0 GB
Name Intel(R) HD Graphics 4600
PNP Device ID PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 4600
Adapter RAM 1.00 GB (1'073'741'824 bytes)


Name Radeon RX 580 Series
PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7\4&3834D97&0&0008
Adapter Type AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon RX 580 Series
Adapter RAM (1'048'576) bytes.

 

Thanks in Advance

Mustafa

 

System compatibility report.JPG

 

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System compatibility report with adobe after effect and premier

Community Beginner ,
Oct 22, 2020

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Hi everyone

please I have this problem which you can see it in the image (System compatibility report).

I investing a lot of time in that problem, but did not help me!!

I hope someone can support me

 

please have a look on my System Specs on Windows 10:


OS Name: Microsoft Windows 10 pro
Processor: intel(R) core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s)
Total physical Memory 32.0 GB
Name Intel(R) HD Graphics 4600
PNP Device ID PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 4600
Adapter RAM 1.00 GB (1'073'741'824 bytes)


Name Radeon RX 580 Series
PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7\4&3834D97&0&0008
Adapter Type AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon RX 580 Series
Adapter RAM (1'048'576) bytes.

 

Thanks in Advance

Mustafa

 

System compatibility report.JPG

 

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Oct 22, 2020 0
Adobe Employee ,
Oct 22, 2020

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Hi Mustafa, 

 

Sorry for your issue.

Intel HD 4600 is a very old graphics chip. It looks like your graphics driver is outdated. Please download and install the latest driver from this link.

 

Hope this helps.

Rameez

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Oct 22, 2020 1
Community Beginner ,
Oct 22, 2020

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Thank you so much for your reply.

we can say that graphics chip Intel HD 4600 is a very old, is supposed to be the secondary graphic chip.

the primary one is Name Radeon RX 580 Series
PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7\4&3834D97&0&0008
Adapter Type AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon RX 580 Series
Adapter RAM (1'048'576) bytes. 

 

I know there is a problem because the Fresco is not working !!!

 

I hope you have further info or you can help me.

Please have a look for the image.

Thanks in Advance

System compatibility report-01.JPG

 

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Oct 22, 2020 0
Adobe Employee ,
Oct 23, 2020

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Let's try to dip deeper, Mustafa.

Can you click Export Report and share the file here? We'll try to understand what's going on exactly.

 

Thanks,

Rameez

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Oct 23, 2020 1
Community Beginner ,
Oct 23, 2020

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That's a smarter solution 🙂 please how can I send you the txt file ?

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Oct 23, 2020 0
Adobe Employee ,
Oct 23, 2020

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Upload it to Creative Cloud Files or Google Drive and share the URL with us.

 

-Rameez

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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Thank you so much, please have a look for that: LINK

Thanks in Advance

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Oct 23, 2020 0
Community Beginner ,
Oct 29, 2020

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Dear Rameez

Please do zou have any update?

Regards

Mustafa

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Oct 29, 2020 0