System Failure When Opening a Composition

[Robert_Page]

Hi,

I'm having bizarre trouble. When I open a project in AE (latest version) my PC freezes and the screen goes blank. And when the screens come back on AE just doesn't want to do anything. Sometimes I can get AE to open but as soon as I double click on a pre-comp it does the same thing. Does anybody know what the problem could be?

PC Specs for reference:

Windows 10 64-bit

Radeon Rx570 GPU 8GB

32gb RAM - Corsair Vengeance LPX 16gb x2

AMD Ryzen 5 2600 Processor

Thanks!

[OussK]

Try to upgrade you GPU driver to the latest release

[nishu_kush]

Hi Robert,

Sorry for your issue.

As OussK suggested, please try updating the GPU driver to the latest. If it doesn't help, check if it's happening with a particular project or all of them. You can try importing your project into a new one if it's happening with a specific project.

Let us know, we're here to help.

Thanks,

Nishu

[Robert_Page]

Hi Nishu,

Thanks for this. I updated the driver and then imported it into a new project and that seems to have cleared the problem up now. Thanks!