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The AE can not launch in my Mac

New Here ,
Nov 10, 2020

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I don't know what happen about the After Effect, which can not open in my mac system - Catalina Version 10.15.7.

I already update to the newest vision about After Effect. But unfortunately, I want to open the software on my computer; it does not work. 

The Icon will jump several times. Then it disappeared. No information, not mistake report, nothing. And the window about the AE never shows on my desktop.

That's wired, tell me if you meet the same issues and if you fix it.

Thank you so much.

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Error or problem, FAQ

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The AE can not launch in my Mac

New Here ,
Nov 10, 2020

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I don't know what happen about the After Effect, which can not open in my mac system - Catalina Version 10.15.7.

I already update to the newest vision about After Effect. But unfortunately, I want to open the software on my computer; it does not work. 

The Icon will jump several times. Then it disappeared. No information, not mistake report, nothing. And the window about the AE never shows on my desktop.

That's wired, tell me if you meet the same issues and if you fix it.

Thank you so much.

TOPICS
Error or problem, FAQ

Views

31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 10, 2020 0
Adobe Employee ,
Nov 11, 2020

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Hi Chenfan5C82,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM) and the exact version of After Effects you're using? Also, are you using any third-party plug-ins? If so, try removing them. If that doesn't help then try resetting the preferences.

Let us know how it goes.

 

Thanks,

Nishu

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Nov 11, 2020 0
New Here ,
Nov 11, 2020

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Thank you for your feedback.

This is my new Mac and the Graphic I used are AMD Radeon pro5500M 8GB with Intel UHD Graphics 630 1536MB.

I don't run AE on this Mac before.

And I always download the last one from the cloud, the vision of AE is 17.5

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Nov 11, 2020 0
New Here ,
Nov 11, 2020

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I try to uninstall and install again, but it does still not work.

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Nov 11, 2020 0