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The mask tool

New Here ,
Oct 23, 2020

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The mask tool, when activated, causes the program to close unexpectedly. Can someone tell me if it is a problem with my computer or the program in its most recent update has problems that they have not solved.

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Crash, Error or problem, Freeze or hang, How to, User interface or workspaces

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The mask tool

New Here ,
Oct 23, 2020

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The mask tool, when activated, causes the program to close unexpectedly. Can someone tell me if it is a problem with my computer or the program in its most recent update has problems that they have not solved.

TOPICS
Crash, Error or problem, Freeze or hang, How to, User interface or workspaces

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29

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Oct 23, 2020 0
Adobe Community Professional ,
Oct 23, 2020

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Are you on mac or windows? 

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Oct 23, 2020 0
Mylenium LATEST
Most Valuable Participant ,
Oct 23, 2020

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Provide exact system info and crash logs. On a hunch I'd say this is a typical case of non-working/ misconfigured hardware acceleration, though, i.e. an issue with overlay drawing of the mask paths and/ or transparency handling on the masked items. If that's indeed the case, the usual applies: Check the relevant options in AE, update your graphics driver.

 

Mylenium

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Oct 23, 2020 0