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Time out obtaining dynamiclink server connection

Explorer ,
Oct 24, 2018

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Hello, thank you for this wonderful software.

I encountered a problem today, I can not use After Effects 3D camera Tracker, after pressing analytics, it will always wait and later shows

"time out obtaining dynamic link server connection"

圖像裡可能有文字

Mine is MBP 2017 16gb Mojave 13 inches

Here is what I have tried:

  1. reboot
  2. use different wifi, check firewall (My firewall is always turned off)
  3. reinstall AE and reboot
  4. reinstall AE, Media Encoder, Premiere, and All media player in my computer, with quick time left only, and reboot
  5. reinstall all program in different languages, and reboot
  6. using command line sudo open '/Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/MacOS/After Effects'
  7. after all above, I use different footage format (ProRes 4444, mov, mp4)
  8. reinstall entire creative cloud (including Ai, Ps, Acrobat, Dimension, XD, Prelude, AE, Pr, Bridge, Audition, Media Encoder) and use CC cleaner tool to clean all (latest version), and reboot!

No luck, the problem remains same, I've tried official twitter asking question, no answers, I've tried local forums (Taiwan), no answers.

I have one last step I haven't tried, that's reinstalling my entire MacBook Pro, but I don't want to do that.

I've noticed that AE comes with Mocha, but I don't know if Mocha have 3D camera tracker, from my research, Mocha has 3D camera resolver, I don't know if they are the same thing, if they are the same thing, I can continue with my broken AE, because I really need that virtual 3D camera position & rotation, I really need that virtual 3D space to add my 3D objects, I need to extract those numbers to my other projects.

Thank you for listening to my question.

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Time out obtaining dynamiclink server connection

Explorer ,
Oct 24, 2018

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Hello, thank you for this wonderful software.

I encountered a problem today, I can not use After Effects 3D camera Tracker, after pressing analytics, it will always wait and later shows

"time out obtaining dynamic link server connection"

圖像裡可能有文字

Mine is MBP 2017 16gb Mojave 13 inches

Here is what I have tried:

  1. reboot
  2. use different wifi, check firewall (My firewall is always turned off)
  3. reinstall AE and reboot
  4. reinstall AE, Media Encoder, Premiere, and All media player in my computer, with quick time left only, and reboot
  5. reinstall all program in different languages, and reboot
  6. using command line sudo open '/Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/MacOS/After Effects'
  7. after all above, I use different footage format (ProRes 4444, mov, mp4)
  8. reinstall entire creative cloud (including Ai, Ps, Acrobat, Dimension, XD, Prelude, AE, Pr, Bridge, Audition, Media Encoder) and use CC cleaner tool to clean all (latest version), and reboot!

No luck, the problem remains same, I've tried official twitter asking question, no answers, I've tried local forums (Taiwan), no answers.

I have one last step I haven't tried, that's reinstalling my entire MacBook Pro, but I don't want to do that.

I've noticed that AE comes with Mocha, but I don't know if Mocha have 3D camera tracker, from my research, Mocha has 3D camera resolver, I don't know if they are the same thing, if they are the same thing, I can continue with my broken AE, because I really need that virtual 3D camera position & rotation, I really need that virtual 3D space to add my 3D objects, I need to extract those numbers to my other projects.

Thank you for listening to my question.

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Oct 24, 2018 0
Explorer ,
Oct 26, 2018

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[Update] Because I really need that feature, I did a completely fresh reinstall for my MacBook pro.

Nothing changed................

It still shows the same message...........

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Oct 26, 2018 0
Adobe Employee ,
Nov 02, 2018

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Hi JosephWang,

Sorry to hear about your issue with the 3D Camera Tracker and thank you for a detailed post.

I'm trying to reproduce this issue on an iMac with macOS Mojave. Here are the steps that I follow:

  1. Import media in After Effects CC 2019. [For this test, I am using R3D, MOV and MP4 files]
  2. Create a composition
  3. Apply the 3D Camera Tracker effect
  4. Wait for the effect to analyze the frames

Are you doing anything differently?

I've also tried starting in Premiere Pro CC 2019, creating a dynamic link to After Effects and then apply the effect. In both tests, I'm not getting the error dialog that you're getting.

I have one last step I haven't tried, that's reinstalling my entire MacBook Pro, but I don't want to do that.

I appreciate the troubleshooting steps that you have tried and I'd not recommend doing that. Let's try some more steps before thinking about resetting your computer.

I'm happy to investigate this issue with you. So, please provide as much information as you can.

Thanks,

Rameez

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Nov 02, 2018 1
Explorer ,
Nov 02, 2018

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Thank you, I actually have already reset my mac (including format my hard drive) and do the exact same thing as you do.

Still happened same things.

So I want to show you my hardware information, see if that can help

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

2.3 GHz Intel Core i5

16 GB 2133 MHz LPDDR3

Intel Iris Plus Graphics 640 1536 MB

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Nov 02, 2018 0
Adobe Employee ,
Nov 02, 2018

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Would it be possible for you to record your screen and share that recording with us? I'll write a bug for this issue and include your video recording. That would be extremely helpful.

Thanks,

Rameez

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Nov 02, 2018 0
Explorer ,
Nov 02, 2018

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Took some time to record and uploading. Please see.

AE bug - YouTube

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Nov 02, 2018 0
New Here ,
Nov 07, 2018

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I have the same problem with the newest After effects cc and Mojave. I just bought a new iMac mid2017 with i7 4.2Ghz 8GB Graphics. I tried to install it again and have the same problem. But if I install a older version of After effects(from 2017) it works. It most be a bug with Mojave and the new after effects. Hope they will fix it soon. You can install older versions in the adobe installer page if you click on the down arrow beside the open or install button:)

Best regards:

Stein Ivar from Norway.

Skjermbilde 2018-11-07 kl. 15.04.58.png

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Nov 07, 2018 1
Explorer ,
Jan 08, 2019

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Can you please answer the question, and help.

This is a major issue.

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Jan 08, 2019 1
New Here ,
Nov 15, 2018

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Hello, just bumped into the same problem? Cant find any solution besides just using older versions, which I rather not. Found any long term solution yet?

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Nov 15, 2018 0
Explorer ,
Nov 15, 2018

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I haven't found any solution yet, sorry.

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Nov 15, 2018 0
Community Beginner ,
Nov 19, 2018

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Holy sh*t, Adobe really needs to get their sh*t together. An update that stops Camera tracking from working? Great...

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Nov 19, 2018 2
Participant ,
Dec 03, 2018

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I have the same problem here!

For the second time this year, I will now spend the morning un-installing and re-installing a previous version in order to complete my work.

I might try to stabilize the shots in Premiere and import later.

Is it the type of media?

Mac Mini Os X 10.13 Adobe AfterEffects 1997!

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Dec 03, 2018 0
Participant ,
Dec 04, 2018

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Actually, I remember this fault from earlier versions.

The tracker / stabilizer doesn't work with certain types of media. When I convert .mov the stabilizer works fine.

So check with different codecs.

- Pete

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Dec 04, 2018 1
Explorer ,
Dec 04, 2018

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Checked thousands times.

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Dec 04, 2018 0
New Here ,
Jan 24, 2019

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Anything new in this topic? Another desperate person with this issue here...

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Jan 24, 2019 0
Explorer ,
Feb 16, 2019

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Why is Adobe ignoring this issue? I'm having this problem now with Warp Stabilizer and 3D Camera Tracker rendering them both useless.

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Feb 16, 2019 1