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Trying to download latest update from After Effects, and I get a notice telling me it cannot update.

New Here ,
May 22, 2020

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Pop-up tells me to close after Effects, but I DO NOT have After Effects open.

Only Premier Pro is open.

Any helpful advice? Thanks.

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Error or problem, Performance

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Trying to download latest update from After Effects, and I get a notice telling me it cannot update.

New Here ,
May 22, 2020

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Pop-up tells me to close after Effects, but I DO NOT have After Effects open.

Only Premier Pro is open.

Any helpful advice? Thanks.

TOPICS
Error or problem, Performance

Views

561

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May 22, 2020 0
Adobe Community Professional ,
May 22, 2020

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Tell us detailed tech specs of your system please. 

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May 22, 2020 1
New Here ,
May 22, 2020

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Is this enough info? Thanks.

GVega_0-1590167852683.png

 

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May 22, 2020 0
Adobe Community Professional ,
May 22, 2020

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Did you have updated Windows and all the system drivers? 

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May 22, 2020 0
New Here ,
May 22, 2020

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Yes. Just a couple of days ago.

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May 22, 2020 0
New Here ,
Jun 02, 2020

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Any advice?

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Jun 02, 2020 0
Adobe Community Professional ,
Jun 02, 2020

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If you have problems updating any CC apps, close all other CC apps that are open, reboot, then try again, 

 

If you get an error message embed a screenshot of the error message using the toolbar at the top of the form.

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Jun 02, 2020 0