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Unable to start

New Here ,
May 16, 2020

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I just tried starting after effects I get a message it can't continue unexpected failure durning application startup. I'm using a Windows 10 pc, 

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Unable to start

New Here ,
May 16, 2020

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I just tried starting after effects I get a message it can't continue unexpected failure durning application startup. I'm using a Windows 10 pc, 

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May 16, 2020 0
Most Valuable Participant ,
May 16, 2020

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We can't know. You need to be a lot more specific, including providing the relevant info from your event viewer logs and detailed sysdtem info. A throwaway mention of Windows 10 is useless. Start by reinstalling AE with sufficient user permissions and also run it that way.

 

Mylenium

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May 16, 2020 0
Adobe Employee ,
May 21, 2020

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Hi Syanidekid,

 

Welcome to the Community and sorry for your issue.

As Mylenium mentioned, please share the following information so that we can troubleshoot the issue properly.

What are your system specifications (CPU, GPU, RAM, OS)? What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Also, have you installed any new program or font recently?

Let us know, we're here to help.

 

Thanks,

Nishu

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May 21, 2020 0