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URGENT - AE 2020 is frozen on interpret footage

New Here ,
Jul 02, 2020

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I attempted to make use of interpret footage right now and now I can't get out of it or do anything else behind it. I also can't quit the application! I think some part of it is stuck off screen but i dunno. I tried trashing the application and it still didn't budge and it's becoming a huge issue for me. Can someone help me with this ASAP?

 

Screen Shot 2020-07-03 at 5.23.38 AM.png

 

UPDATE - i just solved the issue, if you have this problem and run macOS force quit after effects!

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Error or problem, FAQ, Freeze or hang, How to, Performance

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URGENT - AE 2020 is frozen on interpret footage

New Here ,
Jul 02, 2020

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I attempted to make use of interpret footage right now and now I can't get out of it or do anything else behind it. I also can't quit the application! I think some part of it is stuck off screen but i dunno. I tried trashing the application and it still didn't budge and it's becoming a huge issue for me. Can someone help me with this ASAP?

 

Screen Shot 2020-07-03 at 5.23.38 AM.png

 

UPDATE - i just solved the issue, if you have this problem and run macOS force quit after effects!

Topics

Error or problem, FAQ, Freeze or hang, How to, Performance

Views

31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 03, 2020

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Did you try and customize the settings? It is extremely odd to have the pixel aspect ratio set to Anamorphic and have H.264 compression. The frame size and frame rate are also non-standard. When frame rates are non-standard the footage is usually recorded using a variable frame rate. The lockup may have come from the footage. Force Quit is always a good thing to try when any OSX system locks up. 

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