• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Weird screen. Graphic card Problem?

Community Beginner ,
Jun 11, 2020 Jun 11, 2020

Copy link to clipboard

Copied

Hi all, I just install AE 2020, on my new Computer (8.00 GB) Intel(R) UHD Graphics 630.

And I got this weird screen when I was trying to made a New Composition. Thanks,

Annotation 2020-06-11 125909.png

TOPICS
Crash , Freeze or hang , User interface or workspaces

Views

458

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 11, 2020 Jun 11, 2020

Copy link to clipboard

Copied

Yes, it's a graphics card proiblem. Update your drivers and check the relevant hardware acceleration settings in AE.

 

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 12, 2020 Jun 12, 2020

Copy link to clipboard

Copied

Thank you Mylenium.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2020 Jun 12, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry for your issue with After Effects. 

We've observed this issue with other users as well. As Mylenium mentioned, it seems to be related to GPU. What's the version of the GPU driver installed? Is it the latest? If so, try installing the previous version of it and see if it helps. https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630

Let us know the outcome.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 12, 2020 Jun 12, 2020

Copy link to clipboard

Copied

LATEST

Yes I had installed the latest 27.20.100.8280.

I just installed previous version 100.9190.exe file and my problem just solved.

 

Thanks Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines