What does this mean? I'm new to After Effects

New Here ,
Sep 09, 2020 Sep 09, 2020

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Problem.PNG

 

Multiple discussions merged into a single one by Mod.
 
TOPICS
Crash, Error or problem, FAQ, Freeze or hang, How to, Performance, Resources

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New Here ,
Sep 09, 2020 Sep 09, 2020

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Adobe Employee ,
Sep 10, 2020 Sep 10, 2020

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Hi Brutal617,

 

Thanks for reaching out.

Could you share your system specifications (CPU, GPU, RAM, OS version) and the exact version of After Effects? Also, let us know the version of the GPU driver installed on your computer. Here's how: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Oct 15, 2020 Oct 15, 2020

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Hi! The same thing happens to me! And if I create a new composition or project from 0, the same thing happens. 
Please need help! Hopefully you can answer me. Thank you very much. I leave my PC data and a capture:

SO: Windows 10 Home 64 bits
CPU: AMD Phenom(tm) II X6 1090T (6 CPUs), 3.2GHz
GPU: AMD Radeon HD 7800, 2GB
RAM: 16G
Hard Disk: 2TB
DirectX: DirectX 12
After Effects version: 17.1.4 (Build 37)


After falla.png

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Adobe Employee ,
Oct 15, 2020 Oct 15, 2020

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Hi Juan Pablo dp,

 

Thanks for sharing the details. Please try clearing the Windows font cache. Here's how: https://www.isunshare.com/windows-10/how-to-delete-font-cache-in-windows-10.html

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Thank you very much for the reply. However I did not solve the problem. What else could I do? Stay tuned! Thank you !!!

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Thanks for trying that. A new version of After Effects (17.5.0) just got released. Would you mind updating it and see if it brings any change?

Let us know the outcome.

 

Thanks,

Nishu

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Good morning! I apologize for bothering you so much. But I updated to the latest version  After Effects (17.5.0) and it didn't work. It is exactly the same as before. 😞 Sorry, but what else could I do? :S

Regards!

 

captura02.png

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Sorry, but what else could I do? :S

Regards!

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Sorry, but what else could I do? :S 

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Adobe Community Professional ,
Sep 10, 2020 Sep 10, 2020

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Is this happening all the time? Have you tried creating another comp? What if you create another Project?

Marek Mularczyk
Adobe Certified Expert and Instructor

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