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When video plays, After Effects freezes

Community Beginner ,
Jan 13, 2020

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I just got After Effects 2020 and when I preview my comp, it will play, but AE will freeze. I can't stop it unless I force close it. I can also close the window and it will give me the option to save my changes or cancel. I can press cancel and it will stop playing, but when I play it again, it will do it all over again. I am working on a EVOO Ultra Thin (11.6).

These are my preview settings: 

image.jpg

 

Any solution you have will be helpful, thanks 🙂

 

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Audio, Error or problem, Freeze or hang, Preview

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When video plays, After Effects freezes

Community Beginner ,
Jan 13, 2020

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I just got After Effects 2020 and when I preview my comp, it will play, but AE will freeze. I can't stop it unless I force close it. I can also close the window and it will give me the option to save my changes or cancel. I can press cancel and it will stop playing, but when I play it again, it will do it all over again. I am working on a EVOO Ultra Thin (11.6).

These are my preview settings: 

image.jpg

 

Any solution you have will be helpful, thanks 🙂

 

TOPICS
Audio, Error or problem, Freeze or hang, Preview

Views

1.8K

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Jan 13, 2020 2
Adobe Community Professional ,
Jan 13, 2020

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Would you delete cache and have a try?

 

Edit > Purge

 

 

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Jan 13, 2020 0
Community Beginner ,
Jan 13, 2020

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I have tried this before and it didn't work. I just tried it again and it still didn't work.

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Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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I am not sure about your PC specification. Does your PC meet the minimum requirement?

 

https://helpx.adobe.com/after-effects/system-requirements.html

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Jan 13, 2020 0
Community Beginner ,
Jan 14, 2020

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Yes, my laptop meets the requirements.

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Jan 14, 2020 0
Adobe Community Professional ,
Jan 14, 2020

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Would you turn off "Cache Before Playback" option and try to play?

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Jan 14, 2020 0
New Here ,
Apr 13, 2020

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hi so i'm having the same issue and i don't have the cache before playback on at all. i made a new composition and tried just playing it without anything in the composition and it freezes. i have to shut it down everytime i hit play. my laptop meets all the requirements as well.

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Apr 13, 2020 0
New Here ,
Apr 13, 2020

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i have also don't edit > purge and that didn't work... neither did uninstalling and reinstalling 

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Apr 13, 2020 0
New Here ,
Apr 26, 2020

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I am also having this problem, this is the only place I can find that addressess it. I have tried everything recomended but nothing has worked so far. It's been making my projects so frustrating to work on. I now have to work on a final project without the ability to play the video, which is such a huge road block. I hope we can find a solution soon.

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Apr 26, 2020 0
New Here ,
May 07, 2020

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I am also having this issue and have tried purging my cache to no avail.

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May 07, 2020 0
Community Beginner ,
May 26, 2020

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I'm  also having the same problem I last used AE a couple of weeks ago and in that time had a few window updates so wondered if that was the problem. It is happening on new projects and old, I have tried rolling back to previous version of AE and reinstalling the most recent. So far nothing has worked. 

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May 26, 2020 0
Community Beginner ,
May 26, 2020

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Still having the same issue thought I'd come up with a solution changing the loop on the play preview but whatever I did didnt stick and the problem was happening again the next day. 

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May 26, 2020 0
New Here ,
Jun 07, 2020

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Im having the same issue as well. did you get it rectified?  I have no solutions whatsoever 

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Jun 07, 2020 0
Community Beginner ,
Jun 08, 2020

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Hi yes still having the same problem, I tried a number of suggested solutions nothing I've done seems to be making a difference. I thought I'd found a solution as the problem stopped but when I logged out then back into my computer it started happening again. 

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Jun 08, 2020 0
New Here ,
Jun 12, 2020

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Try clicking the box "If caching, play cache frames"

 

I thought my AE was freezing but the spacebar was technically turned off. So everytime I hit space nothing happened. I couldn't even click anything else. Weird. But it now works. I re-installed and cleared my cache so many times. And all it was, was checking that box 

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Jun 12, 2020 1
New Here ,
Jun 12, 2020

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Also make sure your framerate is matching your video. Mine was one 120fps when I shot in 24fps. 

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Jun 12, 2020 0
Community Beginner ,
Jun 16, 2020

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Thank you that worked for me! - sorry correction it worked at first and now still have it ticked and no longer working. 

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Jun 16, 2020 0