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Why can't Adobe fix the ability to save your Workspace and Preferences in the cloud???

Enthusiast ,
Oct 24, 2020

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For no reason at all, today I booted up After Effects (v17.5) and all my Preferences have been reset and my custom Workspaces are gone.  Of course, I previously uploaded them all to the Cloud, but when I tried downloading them, I GET NOTHING.

No workspace and no preferences are in the cloud.

 

WHY???? 

 

Why can't Adobe fix this insane problem??? 

 

AND, WHY IN HELL DID ALL MY PREF AND WORKSPACES GET DELETED TO BEGIN WITH???  Some kind of new bug???

 

ADOBE, YOUR SOFTWARE IS SO EXPENSIVE NOW,  IT SHOULDN'T HAVE THESE SIMPLE PROBLEMS.

 

Adobe Community Professional
Correct answer by Roland Kahlenberg | Adobe Community Professional

Migrate, - fly away towards the yonder my fair feathered friend.

Below is a screengrab of AE's Prefs. Hit the Migrate Button and AE will look for the most recent copy of AE and use its Prefs and Workspaces. AND ... to save your Prefs and Workspaces, hit the Reveal Prefs button - all will be clear when your OS displays the main folder containing your Prefs and Workspaces. HTH

 

AE_Prefs_RevealPrefs.PNG

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Why can't Adobe fix the ability to save your Workspace and Preferences in the cloud???

Enthusiast ,
Oct 24, 2020

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For no reason at all, today I booted up After Effects (v17.5) and all my Preferences have been reset and my custom Workspaces are gone.  Of course, I previously uploaded them all to the Cloud, but when I tried downloading them, I GET NOTHING.

No workspace and no preferences are in the cloud.

 

WHY???? 

 

Why can't Adobe fix this insane problem??? 

 

AND, WHY IN HELL DID ALL MY PREF AND WORKSPACES GET DELETED TO BEGIN WITH???  Some kind of new bug???

 

ADOBE, YOUR SOFTWARE IS SO EXPENSIVE NOW,  IT SHOULDN'T HAVE THESE SIMPLE PROBLEMS.

 

Adobe Community Professional
Correct answer by Roland Kahlenberg | Adobe Community Professional

Migrate, - fly away towards the yonder my fair feathered friend.

Below is a screengrab of AE's Prefs. Hit the Migrate Button and AE will look for the most recent copy of AE and use its Prefs and Workspaces. AND ... to save your Prefs and Workspaces, hit the Reveal Prefs button - all will be clear when your OS displays the main folder containing your Prefs and Workspaces. HTH

 

AE_Prefs_RevealPrefs.PNG

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Error or problem, FAQ, How to, Performance

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Oct 24, 2020 0
Adobe Community Professional ,
Oct 24, 2020

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I updated v17.1.* to v17.5 today. The issue did not happen to my PC. Would you try to log-in After Effects with the same Adobe ID if you have another PC?

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Oct 24, 2020 0
Enthusiast ,
Oct 24, 2020

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HI, I only have one pc.  It's very odd.  All I did was boot it up, and preferences and workspaces gone.

 

But the bigger issue is this:

What happened to my cloud back up for preferences and workspaces?

 

The preferences were there for Premiere Pro, but not After Effects.

After manually reinstalling all the preferences and new workspaces in After Effects, I again, uploaded to the cloud. But how can I verify that the uploads are in the cloud?  There is no verification, no way to confrm and when I needed the backups, they were not there. 

Beyond agravating.

 

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Oct 24, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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AE's Preferences and Workspaces are store locally and these from a previous version can be migrated to the version you are updated/upgrading to during installation.

 

More info here -

https://community.adobe.com/t5/after-effects/migrating-after-effects-version-to-version/td-p/8605408...

 

https://helpx.adobe.com/after-effects/user-guide.html/after-effects/using/whats-new-12-2.ug.html#mai...

 

And send a User Feature Request if you'd like to use the Cloud for storing/retrieval of these settings.

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Oct 25, 2020 0
Enthusiast ,
Oct 25, 2020

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thanks, but we are on 2 different pages.

 

I'm not migrating.  

 

IF the Preferences and the Workspaces are stored locally, WHERE ARE THEY?  Where is the local mystery file????

 

How can I update it, and how can I use it when I need it?

 

I can't understand why this is so difficult.

 

I create the Settings in After Effects, and where are they save to?  And how can I back them up so I can use them in the future??

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Oct 25, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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Migrate, - fly away towards the yonder my fair feathered friend.

Below is a screengrab of AE's Prefs. Hit the Migrate Button and AE will look for the most recent copy of AE and use its Prefs and Workspaces. AND ... to save your Prefs and Workspaces, hit the Reveal Prefs button - all will be clear when your OS displays the main folder containing your Prefs and Workspaces. HTH

 

AE_Prefs_RevealPrefs.PNG

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Oct 25, 2020 0
Enthusiast ,
Oct 26, 2020

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YES! We have a winner!!  YOU!

Thank you very much.

That was the info I needed.

 

I had no idea that After Effects stored the back up settings locally in my computer!!!

I thought when I clicked the 'sync settings now' that the program was uploading the settings to the cloud.  That's an easy presumption I think many people believe based on the blogs I've been reading.  Lots of confusion going on.

 

So the reality is, the "sync settings now" just backups the data in my computer, and later,  if I re install or upgrade After Effects, I simply go to the Preferences/Main and migrate the old settings into the new version of After Effects.

 

All sound about right?

 

Same deal for PPro, when you reinstall the program, just "keep original settings" and they migrate in.

 

Thanks so much for your time and advice.

Letty

 

 

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Oct 26, 2020 1
Adobe Community Professional ,
Oct 26, 2020

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Take note that when you Migrate, Workspaces and AE's Prefs are included with the other 6 settings which form part of the Sync Settings bundle.

You should also think/imagine how you will work across more than one computer. This exercise will allow you to have a better appreciation of the Sync Settings feature. What's missing, to me, is adding AE's Prefs and Workspaces into the Sync Settings bundle.

I'm sorry but I can't recall the mechanics for PPro's install routine. I suggest you post your Q to the PPro Forum to get definitive answer(s).

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Oct 26, 2020 0
Enthusiast ,
Oct 26, 2020

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Thanks again. 🙂

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Oct 26, 2020 0