• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Won’t Update

New Here ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

So I was trying to update my after effects to version 17.1.2, but it keeps saying "Save your work and close the following programs before continuing -Adobe After Effects 2020." However I have this program closed, but it still won't update, and it keeps showing me the message 

TOPICS
Error or problem

Views

129

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

LATEST

If it tells you that it is not closed, it means that it is not closed - you just cannot see it, but it is open.

If you are on Windows you have two option to close any (almost any) spoftware that runs in bakground:
1. Just reset your computer and try to update then 
2. Open your Task Manager (Ctrl+Shift+Esc), find AE process on Processes tab and close it by selecting it and clicking End Task - after you close all AE tasks try to update

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines