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So I was trying to update my after effects to version 17.1.2, but it keeps saying "Save your work and close the following programs before continuing -Adobe After Effects 2020." However I have this program closed, but it still won't update, and it keeps showing me the message
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If it tells you that it is not closed, it means that it is not closed - you just cannot see it, but it is open.
If you are on Windows you have two option to close any (almost any) spoftware that runs in bakground:
1. Just reset your computer and try to update then
2. Open your Task Manager (Ctrl+Shift+Esc), find AE process on Processes tab and close it by selecting it and clicking End Task - after you close all AE tasks try to update