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...ZANZIBAR-2... Error need help, please

New Here ,
Jul 01, 2019

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Hello, my After Effects keep crashing and giving same error over and over.ice_screenshot_20190701-154512.png

I only have Creative Cloud and Google Chrome working in the background. Also, I have no plugins in the project 3 Pre-comps and the Main Comp.

I already uninstalled and installed AE and still having the same error.

Can anyone help, please?

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...ZANZIBAR-2... Error need help, please

New Here ,
Jul 01, 2019

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Hello, my After Effects keep crashing and giving same error over and over.ice_screenshot_20190701-154512.png

I only have Creative Cloud and Google Chrome working in the background. Also, I have no plugins in the project 3 Pre-comps and the Main Comp.

I already uninstalled and installed AE and still having the same error.

Can anyone help, please?

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Adobe Community Professional ,
Jul 01, 2019

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Try clearing your preferences by renaming or deleting the prefs folder (Edit > Preferences > General > Reveal Preferences in Explorer)

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New Here ,
Jul 01, 2019

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Hi Justin, thanks for the tip, it still keeps crashing, but with different errors...

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Adobe Community Professional ,
Jul 01, 2019

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Can you post the new errors?

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New Here ,
Jul 02, 2019

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Thanks for the help Justin and sorry for my late reply,

I did not have a chance to print screen it, let me check if it crashes again and I post it here, today it has been having some crashes but I wait a few seconds and it gets to work again. I will see how it goes today

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Adobe Community Professional ,
Jul 02, 2019

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Try Edit - Purge - All Memory and Disk Cache

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Adobe Community Professional ,
Jul 02, 2019

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What exact version of After Effects are you running? A ZANZIBAR error means that the render thread and the UI thread have gone out of sync. This isn't something that should be happening, but I have seen it a lot caused by third-party scripts. This was a big problem for me in CC 2017 and CC 2018, but it hasn't happened at all in CC 2019.

If you have third-party scripts try temporarily moving the contents of your entire ScriptsUI Panels folder out and relaunching AE. When did this start happening, on just this project? Does it happen with new projects or if you import your existing project into a new one?

[Please use the "Reply" button under the FIRST POST to ensure replies sort properly.]

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Adobe Community Professional ,
Jul 02, 2019

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Are you using Mocha AE? in CC2018 copying the tracked data in Mocha results in this error to appear. Try to update your AE to the latest version to avoid this problem. Anyway, as davidarbor says, any third party script no updated could cause this problem again and again.

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Adobe Employee ,
Jul 19, 2019

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Hi miguelr59624848,

Sorry to hear that After Effects is crashing.

Have you submitted a crash log to us? If not, please do so. (How to submit crash reports for Digital Video applications)

Is it crashing on launch or while you're working on something?

Let us know.

Rameez

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