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Adobe Air error message - macOSX Catalina

New Here ,
Oct 21, 2019 Oct 21, 2019

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I keep getting an error message aboutAdobe Air when I open an application (Traffic) that requires Adobe Air. The error message is: “Adobe AIR.framework” is damaged and can’t be opened.

 

This has begun since I updated to macOSX Catalina.

 

Why is this, and will an update be released to fix this?

 

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replies 122 Replies 122
Contributor ,
Apr 01, 2020 Apr 01, 2020

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I think a reply from another user having similar issues may help us here.
Can you use the following commands in the terminal and post the output?

cd /Library/Frameworks
ls -al

What we are looking for are symbolic links, this means the files we are trying to clear the quarrantine for are somewhere else. That second line should tell us where they are...

 

Regards,

Mike

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New Here ,
Feb 29, 2020 Feb 29, 2020

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Thank you very much

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New Here ,
Mar 11, 2020 Mar 11, 2020

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Worked! 
thanks!

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New Here ,
Mar 13, 2020 Mar 13, 2020

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Thank you very much!

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New Here ,
Mar 27, 2020 Mar 27, 2020

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Thank you! If I could hug you I would. 2 days of troubleshooting and your fix worked!! I was beyond frustrated - Thanks again!!

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New Here ,
Mar 31, 2020 Mar 31, 2020

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Grazie mille, mi hai salvato!

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Hi Jamesey2001, Thanks so much for your support... you just saved me big time. I do appreciate

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Hi Jamesey2001,

I just got a new Macbookpro 16" and I have the same problem with Air. I send you a printscreen from my terminal. Could you help me? I saw that something happens in my terminal but I still have the same problem and I can not start the application. Thank you for your help.

Best regards,

 

Guille1

 

Schermafbeelding 2020-04-09 om 17.45.38.png

 

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New Here ,
Apr 09, 2020 Apr 09, 2020

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HI Jamesey2001,

 

I just post a message but I think something went wrong. Anyway, I have the same problem and my app does not work. I send you a copy from my terminal. Could you please check wat is wrong?

Thanks,

Best regards,

 

Guillermo

 

 

Guille1_0-1586449438410.png

 

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New Here ,
Apr 16, 2020 Apr 16, 2020

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Jamesey2001

It worked! Thank you so much!

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New Here ,
Apr 16, 2020 Apr 16, 2020

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It worked! Thank you so much!

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New Here ,
Apr 19, 2020 Apr 19, 2020

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I followed your information exactly, and it works like a charm.  Thank you.  I appreciate your help and support.

 

I am just an average Joe with little experience and knowledge with how Apple computers work, but if I can do it; anyone can do it.

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New Here ,
Apr 24, 2020 Apr 24, 2020

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This worked!  I have tried different codes and was finally able to get through with this one.  Thanks a bunch!

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New Here ,
Apr 27, 2020 Apr 27, 2020

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James! You're the best!!! LIFESAVER!

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Hi Jamesey2001

 

Thanks a Million. It worked for me too.

 

 

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New Here ,
May 12, 2020 May 12, 2020

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YEAAAAH this worked was able to download my pass app THANK YOU!

 

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New Here ,
May 25, 2020 May 25, 2020

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Thank you Jamesey2001 - Your terminal lines worked a treat. Cheers

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New Here ,
May 29, 2020 May 29, 2020

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THANK YOU! 🙂

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New Here ,
May 31, 2020 May 31, 2020

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Thank you!!!!

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New Here ,
Jun 08, 2020 Jun 08, 2020

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Thank you so much Jamesey2001 - it worked!

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New Here ,
Jun 09, 2020 Jun 09, 2020

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Thanks this fixed my shearwater dive computer app not working due to needing Adobe Air to open, as soon as I put in the command, machine pw, then second command was able to open the app and run the helper installer to load the plugins needed for the app to open and voila! you are awesome.

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New Here ,
Jun 15, 2020 Jun 15, 2020

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Thank you so much for these un-quarantine instructions Jamesey2001! Helped me to get JuiceboxBuilder-Pro up and running again, along with updating Adobe Air to the newest available version

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Amazing that worked.  I'm no where near a programer or coder but I followed the how to access my Mac terminal 

simple copied the code and it work.  Thank you super star.  I've so many programs I could not use becuase of the Adobe damaged error.  Very appreciaive of you right now .. :))

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New Here ,
Jul 06, 2020 Jul 06, 2020

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Thank you so much, it worked perfectly 🙂

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New Here ,
Aug 10, 2020 Aug 10, 2020

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Hi Jamesey2001, I am having this same issue, and the above did not resolve it.

Here is the Terminal output when I run the commands you provided:

Me@admins-mbp ~ % cd /Library/Frameworks
Me@admins-mbp Frameworks % sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework
Password:
Me@admins-mbp Frameworks % ls -l@ ./Adobe\ AIR.framework/
total 0
lrwxr-xr-x@ 1 root wheel 26 Apr 17 2019 Adobe AIR -> Versions/Current/Adobe AIR
com.apple.FinderInfo 32
com.apple.quarantine 58
lrwxr-xr-x@ 1 root wheel 26 Apr 17 2019 Resources -> Versions/Current/Resources
com.apple.FinderInfo 32
com.apple.quarantine 58
drwxr-xr-x 4 root wheel 128 Apr 17 2019 Versions
Me@admins-mbp Frameworks % 

 

When I try to run the Adobe Air runtime I get the following:

/Library/Frameworks/Adobe\ AIR.framework/Versions/1.0/Adobe\ AIR ; exit;
Me@admins-mbp ~ % /Library/Frameworks/Adobe\ AIR.framework/Versions/1.0/Adobe\ AIR ; exit;
zsh: exec format error: /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR

[Process completed]

 

Any ideas?

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