Air 15 Android 4.4 Galaxy Tab 3/4 7" Native Crash

Report · Nov 09, 2014

Hello,

since we moved to Air 15 from Air 4.0 we getting a lot of native crashes on Google Developer Console only with Android 4.4 and Galaxy Tab 3 and 4 with 7 inch display

we used air sdk 15.0.302 and 15.0.349 beta with stage 3d initiated with :

stage.stage3Ds[0].requestContext3DMatchingProfiles(Vector.<String>([Context3DProfile.BASELINE, Context3DProfile.BASELINE_EXTENDED]));

users reporting that the game automatically closing after opening and randomly crashing.

the first error that happens a lot is :

Native crash at /system/lib/egl/libEGL_MRVL.so

in /system/lib/egl/libEGL_MRVL.so (eglMakeCurrent+204), /system/lib/egl/libEGL_MRVL.so (eglMakeCurrent+144)

Build fingerprint: 'samsung/degaswifiue/degaswifiue:4.4.2/KOT49H/T230NUUEU0ANH1:user/release-keys'

Revision: '3'

pid: 21365, tid: 21365, name: mygame >>> air.com.mygame <<<

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr e7cb7b04

and dump of registers state , backtrack, code around pc and lr

the other error happens less :

java.lang.IllegalStateException

java.lang.IllegalStateException: eglMakeCurrent failed EGL_BAD_CONTEXT

at android.view.HardwareRenderer$GlRenderer.createSurface(HardwareRenderer.java:1362)

at android.view.HardwareRenderer$GlRenderer.createEglSurface(HardwareRenderer.java:1243)

at android.view.HardwareRenderer$GlRenderer.initialize(HardwareRenderer.java:1060)

at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:1877)

at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:1256)

at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:6632)

at android.view.Choreographer$CallbackRecord.run(Choreographer.java:813)

at android.view.Choreographer.doCallbacks(Choreographer.java:613)

at android.view.Choreographer.doFrame(Choreographer.java:583)

at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:799)

at android.os.Handler.handleCallback(Handler.java:733)

at android.os.Handler.dispatchMessage(Handler.java:95)

at android.os.Looper.loop(Looper.java:146)

at android.app.ActivityThread.main(ActivityThread.java:5598)

at java.lang.reflect.Method.invokeNative(Native Method)

at java.lang.reflect.Method.invoke(Method.java:515)

at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1283)

at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1099)

at dalvik.system.NativeStart.main(Native Method)

my guess it's some how related to Marvell processor or to implementation of the driver on Android 4.4

any one experience this problem?

any suggestions for solution?

Thank you,

Report · Nov 18, 2014

I have the same problem. My app works on all devices except Galaxy Tab 3 and Tab 4. When I use Air 14, everything works O.K. This happens only on some Galaxy Tab 3/Tab 4 tablets. It looks that these versions are affected:

Galaxy Tab 3:

lt02wifi

lt023g

lt02wifiue

lt023gub

Galaxy Tab 4:

degaswifiue

degaswifi

degas3gxx

Other Galaxy tab 3 devices are O.K. (for example Galaxy Tab 3 Lite "goyawifiue" with Android 4.2.2.).

This error happens mostly when I exit the app and run it again.

I have also similar errors reported for Samsung Express, LG 730 and Acer Iconia A500.

It looks that cheaper tablets and some older devices have ofte problems with apps compiled by Air 15 or Air 16 beta.

Because Galaxy Tab 3 and Tab 4 are extremely popular devices, we cannot use Air 15/16 until this will be ressolved.

Report · Jan 10, 2015

Any updates or bug I can vote on? Almost all errors and poor comments are from these devices.

Report · Jan 26, 2015

Same problem here with AIR SDK 16.0.0.283

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

Build fingerprint: 'samsung/degas3gxx/degas3g:4.4.2/KOT49H/T231XXU0ANJ4:user/release-keys'

Revision: '3'

pid: 4090, tid: 4090, name: .mygame >>> air.com.mygame <<<

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 010203a4

r0 00000001 r1 00000000 r2 00000000 r3 00000000

r4 726c7d18 r5 73ffca58 r6 73ac67f8 r7 7fda9c68

r8 7fda9c68 r9 7fda9c68 sl 811219b8 fp bebfc3fc

ip 010203a0 sp bebfc300 lr 726dc72c pc 726dc764 cpsr 200e0010

d0 7463656a624f6563 d1 ffffffff00000043

d2 000030c200000072 d3 00000a0100003065

d4 0000000100000001 d5 0000000000000020

d6 0000058700000000 d7 0000000100000000

d8 0000000000000000 d9 0000000000000000

d10 0000000000000000 d11 0000000000000000

d12 0000000000000000 d13 0000000000000000

d14 0000000000000000 d15 0000000000000000

d16 ffffffffffb3b4c0 d17 0001328ffdb768d2

d18 0000000000000000 d19 0000000000000000

d20 0000000000000000 d21 0000000000000000

d22 0000000000000000 d23 0000000000000000

d24 0000000000000000 d25 0000000000000000

d26 0000000000000000 d27 0000000000000000

d28 0000000000000000 d29 0000000000000000

d30 0000000000000000 d31 0000000000000000

scr 6000001b

backtrace:

#00 pc 00006764 /system/lib/egl/libEGL_MRVL.so (eglMakeCurrent+204)

#01 pc 00006728 /system/lib/egl/libEGL_MRVL.so (eglMakeCurrent+144)

code around pc:

726dc744 e1922003 1a000025 e3550000 0a000023

726dc754 e594c02c e35c0000 1a000003 ea000025

726dc764 e59cc004 e35c0000 0a000022 e155000c

726dc774 1afffffa e59731c8 e3530000 1a00000f

726dc784 e59831c8 e3530000 1a00000c e5963020

726dc794 e3530000 1a000026 e5963028 e3530000

726dc7a4 0a000001 e1550003 0a000194 e5953008

726dc7b4 e3530000 0a00002b e1560003 0a000029

726dc7c4 e59f37e0 e1a00004 e5863004 ebfffe55

726dc7d4 e3a00000 eaffffc4 e3550000 0a0000fd

726dc7e4 e59f37c4 e1a00004 e5863004 ebfffe4d

726dc7f4 e3a00000 eaffffbc e59f37b0 e1a00004

726dc804 e5863004 ebfffe47 e3a00000 eaffffb6

726dc814 e59f279c e59f179c e08f2002 e08f1001

726dc824 e282203c e3a03e51 ebfff359 e1a00006

726dc834 eaffffad e5962008 e59f377c e1520003

code around lr:

726dc70c e5932014 e3520000 0a000004 e5922010

726dc71c e3520000 15930028 11a0e00f 112fff12

726dc72c e2773001 33a03000 e2782001 33a02000

726dc73c e1120003 1a000025 e1922003 1a000025

726dc74c e3550000 0a000023 e594c02c e35c0000

726dc75c 1a000003 ea000025 e59cc004 e35c0000

726dc76c 0a000022 e155000c 1afffffa e59731c8

726dc77c e3530000 1a00000f e59831c8 e3530000

726dc78c 1a00000c e5963020 e3530000 1a000026

726dc79c e5963028 e3530000 0a000001 e1550003

726dc7ac 0a000194 e5953008 e3530000 0a00002b

726dc7bc e1560003 0a000029 e59f37e0 e1a00004

726dc7cc e5863004 ebfffe55 e3a00000 eaffffc4

726dc7dc e3550000 0a0000fd e59f37c4 e1a00004

726dc7ec e5863004 ebfffe4d e3a00000 eaffffbc

726dc7fc e59f37b0 e1a00004 e5863004 ebfffe47

Report · Feb 12, 2015

We're seeing the same result for Android 4.4 users with a Galaxy Tab 3 and 4.

Our app is using AIR 16.

Report · Feb 12, 2015

We're having issues with Air 17 + Starling on Samsung Galaxy Tab 3 (SM-T210).

It works on all other android devices we have, and this device with the same code works on Air 15.

Exception fault: ArgumentError: Error #3672: Buffer creation failed. Internal error.

at flash.display3D::Context3D/createVertexBuffer()

at starling.display::QuadBatch/createBuffers()[/Users/x/Workspace/extensions/Starling-Framework/starling/src/starling/display/QuadBatch.as:173]

at starling.display::QuadBatch/syncBuffers()[/Users/x/Workspace/extensions/Starling-Framework/starling/src/starling/display/QuadBatch.as:202]

at starling.display::QuadBatch/renderCustom()[/Users/x/Workspace/extensions/Starling-Framework/starling/src/starling/display/QuadBatch.as:220]

at starling.core::RenderSupport/finishQuadBatch()[/Users/x/Workspace/extensions/Starling-Framework/starling/src/starling/core/RenderSupport.as:501]

at starling.core::Starling/render()[/Users/x/Workspace/extensions/Starling-Framework/starling/src/starling/core/Starling.as:539]

And the log spams with,

D/v_gal (21100): [tid=21100] gl2mERROR: result=0x0501 @ glshVertexAttribArray(136)

Tried making a simple scene with just two 256x256 textures, but with the same result.

Thanks!

Report · Feb 12, 2015

I did some testing with AIR 17 and AIR 16. It looks that this problem happens only when you enable hardware accelaration in the xml file: <application android:hardwareAccelerated="true"/>

When it's disabled, everything works O.K. on these devices.

Report · Mar 24, 2015

ClaytonW4 I don't see that entry in the xml file. Is hardwareAccelerated true by default?

I'm having the same crashes with AIR 17 here on Galaxy 4 7", but not if I use AIR 14.

Report · Mar 30, 2015

We're having the same issue. Devices:

Galaxy Tab4 7.0 (degaswifiue)

Galaxy Tab3 7.0 (lt02wifi)

Galaxy Tab4 7.0 (degas3g)

Ellipsis 8 (QTAQZ3)

Report · Mar 30, 2015

Hi,

I tried reproducing this issue on Galaxy Tab 4 7" , but couldn't find the crash. I had used "requestContext3DMatchingProfiles(Vector.<String>([Context3DProfile.BASEL INE, Context3DProfile.BASELINE_EXTENDED]));" as mentioned above.

Can you please provide a sample project so that we may know the exact scenario, and also the app.xml file ?

-Tushar,

Adobe AIR team

Report · Mar 31, 2015

I'm sorry I'm not able to provide you a sample project at the moment, but maybe someone else who has encountered the issue..?

Report · Mar 31, 2015

Hey Guys,

Please provide a sample project in which you are able to reproduce the issue.

I'm providing a small sample app that I used to investigate the issue. Please go trough it, and inform me if this is the case where you have been facing the problem.

Dropbox - requestContext3DMatchingProfiles_test.zip

-Tushar

Report · Apr 21, 2015

Really, problem happens only when we tried enable hardware accelaration in the xml file: <application android:hardwareAccelerated="true"/>

When we've disabled it we've breathed a sigh of relief.

Report · Apr 21, 2015

Hi ,

In the sample project that I have provided earlier, I have enabled hardware acceleration, but didn't find the crash.

Though, I remember a similar bug being fixed in previous releases.

Till then, please try the sample project and your own project once with latest AIRSDK released (ie. 17.0.0.144).

http://www.adobe.com/devnet/air/air-sdk-download.html‌

If you are still finding the crash with the latest release, please share a sample project with us, on which you can reproduce the crash

-Tushar,

Adobe AIR Team